Monica Klecan
Atchison,KS
Summary
Passionate Customer Service Provider with 4+ years of experience in customer satisfaction. Talented in detail-orientation, problem solving, and pleasing demanding customers. Seeking to provide service and resources to the community with an attitude of optimism.
Overview
4
4
years of professional experience
Work History
Restaurant Waitress
Freiheit Country Store
10.2021 - 08.2023
- Maintained detailed knowledge of menu to provide guests with informative menu descriptions.
- Performed dining room sanitation tasks such as spill cleanup, table sterilization and removal of apparent waste or refuse.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Customer Service Associate
Big League Car Wash
10.2022 - 02.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Responded to customer calls and emails to answer questions about products and services.
- Handled billing and payment issues following guidelines, resolving disputes properly.
Lifeguard/Swim Instructor
Samena Swim & Recreation Club
07.2019 - 07.2021
- Taught daily swim instruction to students varying in ages and skill levels with positive reinforcement and motivation.
- Planned classes covering different ages and skill levels to prepare students for various swimming needs.
- Ensured safe swimming environments for patrons.
- Assisted injured patrons with professional training.
Education
Bachelor of Arts - Political Science
Benedictine College
Atchison, KS05.2027
Skills
- Conflict Resolution
- Typing Proficiency
- Speaking
- Critical Thinking
- Customer Service
- Hospitality and Accommodation
- Safety and Sanitation
- Transactions and Cash Handling
Timeline
Customer Service Associate
Big League Car Wash
10.2022 - 02.2023
Restaurant Waitress
Freiheit Country Store
10.2021 - 08.2023
Lifeguard/Swim Instructor
Samena Swim & Recreation Club
07.2019 - 07.2021
Bachelor of Arts - Political Science
Benedictine College
Similar Profiles
Ella WolterElla Wolter
Restaurant Hostess at Freiheit Country StoreRestaurant Hostess at Freiheit Country Store
Makayla IshamMakayla Isham
Server at Freiheit Country StoreServer at Freiheit Country Store
Kaedon ClaycombKaedon Claycomb
Cashier at Fishertown Country StoreCashier at Fishertown Country Store
Jasmine CassidyJasmine Cassidy
Volunteer at Jail MinistryVolunteer at Jail Ministry
Jackson DooleyJackson Dooley
Bartender/Server at Trotters On The RiverBartender/Server at Trotters On The River