Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Monica Koelsch

Norwalk,OH

Summary

Forward thinking and strategic leader who consistently goes above and beyond to ensure seamless operations. With a proven track record of delivering innovative solutions and exceeding expectations, I'm dedicated to performance and stability. Successful at optimizing security standards, improving planning processes and managing projects and implementations. Knowledgeable about disaster recovery planning, ITIL, ITSM, and team development.

Overview

4
4
years of professional experience

Work History

Network Systems Manager

Arctic Glacier Ice
04.2022 - Current
  • Responsible for management and staffing for Network Systems team, overseeing service strategy, design, transition, operation, and improvement processes for all information/ network systems based on ITIL and other ITSM frameworks
  • Created a department infrastructure documentation library using Share Point/ MS Teams, increasing team documentation by 52% in 6 months
  • Project and implementation management for network systems initiatives involving cross functional teams, including project planning, business case, technical discovery, scope, resource management, KPIs, budget management, deliverables & timelines, end user acceptance testing with creation of test scripts, contract negotiation, and financing
  • Major projects included: Upgrade and deployment of 1000 Zebra industrial grade mobile computing devices remotely deployed across the US and Canada ($2.3 M in hardware cost)
  • Expansion of Arctic Glacier sales integration app to Arctic Glacier copackers and third-party distributors on BYOD devices, saving over $93,000 annually and improving operational efficiency by reducing paper based administrative workflow
  • Rollout of UKG InTouch timeclocks to all locations in the US and Canada
  • Spearheaded implementation of Copilot GPS navigation solution, which reduced the incidence of bridge strikes company wide by 91%, substantially reducing the payout of fines and penalties
  • Designed and implemented and advance exchange depot repair program for Zebra mobile devices and printers reducing Q3 2023 replacement costs by 62% versus prior year
  • POTS line decommission
  • Developed policies, automations, processes, procedures, and documentation for all aspects of IT network systems including mobile devices, internet circuits, BYOD, device lifecycle and replacements, vendor cybersecurity system assessments, change control, SLAs, and ticketing policies and processes
  • Led management of network systems solutions and software, including mobile device management (MDM), mobile application management (MAM), and workforce software and hardware, Android Enterprise, Apple Business Manager, Cisco Meraki, WebEx VOIP phone lines
  • Evaluated, selected, and negotiated contracts with vendors and partners for network and mobility software and licensing
  • Led efforts to optimize savings and improve performance across network and mobility systems: Restructured and optimized build and hierarchy in Soti MobiControl MDM to enhance the stability and security of Arctic Glacier’s mobile computing devices
  • Consolidated and optimized telecom accounts and reduced spending by over $500,000 annually
  • Network optimization, including the addition of networking alerts and ticketing automation resulting in a 41% reduction in meantime to resolution after the first 2 months.
  • Recommended systems improvements to technical staff, prioritizing maximum return on investment (ROI).
  • Managed systems infrastructure, overseeing logistical movement to maintain smooth operations and prevent equipment and skill deficits.
  • Provided remote troubleshooting and support for users.
  • Wrote and updated technical documentation covering system components.
  • Kept netwrk systems operating at optimal performance levels.
  • Responded to incidents quickly, troubleshot problems and corrected faults.
  • Created and maintained policy documentation on troubleshooting systems, detailing best practices and inherent goals.
  • Led company-wide hardware installation, overseeing upgrades to provide minimal interruptions to business continuity.
  • Drafted change management policies to streamline introductions of new software and systems.
  • Worked closely with management teams to plan, develop and execute technical strategies aligned to client's vision.
  • Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
  • Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.

Biomedical Device Integration (BMDI) Analyst, Training & Support Analyst

Fisher Titus Medical Center
11.2019 - 04.2022
  • Completed courses in Cerner Millennium Fundamentals, iBus Fundamentals, Architecture, Troubleshooting, and Issue Management, Bedside Medical Device Integration, Nuance DAX Foundations, and Nuance Management Center
  • Responsible for Device Mobility Level 2 and above support, including using Skybox/VMWare Workspace One to manage Android and iOS devices, OS upgrades, security patches, application deployment and configuration, certificate renewal, compliance alerting, obtaining quotes and device procurement
  • Apple Business Manager admin
  • Application, networking, and hardware Level 2 and above support for all aspects of bedside medical device integration, including basic server management
  • Imaged, configured, and supported all aspects of EMR integrated biomedical equipment and hardware including device adapters and Linux Connectivity Engines
  • Configuration and Level 2 and above support for 724 Downtime Viewers, Capacity Management, RFID asset and personnel tracking, nursing alerts and call phone system, Rx Medication Stations, RoomLink, VitalsLink, BD Alaris wireless IV pumps, EKG Carts, Spacelabs telemetry and bedside monitoring, Patient entertainment and education media systems, Pi signage, Emporos POS, Dragon Medical One, and Dragon Ambient eXperience (DAX)
  • Excellent collaboration across teams to automate and improve processes and resolve repeated hot issues
  • Runner up for yearly 2021 Employee Spotlight award
  • Recognized with the Department Monthly Mission award in July 2021 for excellence in execution as project manager for Dragon Ambient eXperience (DAX) project
  • Cerner Certified Trainer providing education and end user technical support for physicians and nurses in acute and ambulatory care settings
  • Wrote and doubled readership of weekly department technology education newsletter
  • Responsible for new user account provisioning, created automation for a New Hire Setup checklist and new hire login form using output from the Ultipro to Active Directory interface and manual User Creation logs to reduce setup errors and streamline the first-time login process
  • Learning Portal Administrator, Net Learning LMS support, programmed software simulations and created training videos for department initiatives and frequently trained workflows
  • Integral to MS Teams, telehealth, and televisit project implementation including software and hardware training, go live support, hardware installation, and troubleshooting.
  • Coordinated with biomed technicians to resolve urgent device corrections and recalls.
  • Instructed healthcare staff about use and care of biomedical equipment.
  • Drafted and maintained process and procedure documentation.
  • Streamlined tasks in effort to provide easier and more efficient workflows for peers and colleagues.
  • Configured and repaired critical care monitoring systems.
  • Translated clinical needs into technical specifications.
  • Carried out tactical and operational plans, growth strategy and requirement definition.

Education

Master of Science in Health Sciences -

Cleveland State University

Bachelor of Applied Health Science -

Bowling Green State University

Skills

  • Vendor Management
  • Project Management
  • Digital Transformation
  • Process Improvement
  • Service Delivery
  • Strategic Planning
  • Expense Tracking
  • Business Development
  • Policy Implementation
  • Complex Problem-Solving

References

John Porzio, jporzio@att.net Chris Murphy, chris.murphy708@gmail.com Matt Johnson, mjohnson@ftmc.com

Timeline

Network Systems Manager

Arctic Glacier Ice
04.2022 - Current

Biomedical Device Integration (BMDI) Analyst, Training & Support Analyst

Fisher Titus Medical Center
11.2019 - 04.2022

Master of Science in Health Sciences -

Cleveland State University

Bachelor of Applied Health Science -

Bowling Green State University

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Monica Koelsch