Mark Heffron
Charleston
Summary
Knowledgeable Systems Manager with proven ability to oversee IT infrastructure and streamline operations. Adept at implementing innovative solutions to improve system efficiency and reliability. Demonstrated expertise in managing cross-functional teams and enhancing system security.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Network Systems Manager
City Of Charleston
01.1999 - Current
- Managed system maintenance and troubleshooting to ensure optimal performance.
- Supported systems team in implementing software updates and enhancements.
- Collaborated on documentation of system processes and user guides.
- Monitored system performance metrics to identify areas for improvement.
- Administration of Microsoft Office365 and Microsoft Azure Cloud environments. Implemented cloud security polices and conditional access polices for Exchange Online,Microsoft Teams and Microsoft SharePoint.
- Managed system maintenance and configuration of Dell VxRail HCI cluster environment.
- Managed system maintenance and configuration of Dell Avamar/Data
- Administration of configuration of VMware VSphere/vCenter8 and Microsoft Hyper-V environments.
- Administration of 12 Microsoft SQL Server databases instances.
- Assisted with migration of legacy ERP system to Workday SaaS platform.
- Managed IT systems support annual budget.
Network Administrator
A World of Difference
06.1996 - 07.1997
- Configured and maintained network infrastructure, ensuring optimal performance and security.
- Diagnosed and resolved connectivity issues, enhancing user experience across systems.
Education
Associate in Information Systems Management - Information Technology
Trident Technical College
Charleston, SCHigh School Diploma -
James Island High School
Charleston, SC06-1994
Skills
- Troubleshooting skills
- Remote support
- IT infrastructure management
- IT asset management
- Information security policies
- Data center operations
- System troubleshooting
- Backup and recovery
- Hardware maintenance
- Server management
- Disaster recovery
- Virtualization technologies
Certification
Microsoft Certified Systems Engineer (MCSE)
Microsoft Certified Azure Administrator
Microsoft Certified:Security,Compliance and Identity Fundamentals.
Timeline
Network Systems Manager
City Of Charleston
01.1999 - Current
Network Administrator
A World of Difference
06.1996 - 07.1997
Associate in Information Systems Management - Information Technology
Trident Technical College
High School Diploma -
James Island High School
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