MONICA L MUÑOZ

• Client Support: Answer calls and guide clients through the permit application process, explaining requirements and providing status updates.
• Application Management: Review applications for completeness, accuracy, and proper documentation, then route them to the appropriate plan reviewer.
• Data Entry & Admin: Accurately input data, maintain and update tracking spreadsheets (Excel), and manage administrative tasks related to the permitting process.

• Conducted detailed market analysis and prepared bid presentations, demonstrating statistical and critical thinking abilities required for complex financial analysis.
• Managed multiple client accounts and funding sources with high attention to detail, ensuring all contract and financial documentation was compliant and processed accurately.
• Utilized CRM systems for data entry and lead management, maintaining comprehensive client financial records.

• Make collection calls and send collection letters.
• Processed critical financial data by preparing monthly invoices for rent and utilities, supporting accurate payment and budget tracking.
• Managed financial inputs, including inputting weekly hours of contractors and checking insurance commercial rents, which directly supported financial reporting.

• Oversaw financial and cash management operations, including verifying bank deposits and maintaining strict internal accounting controls.
• Supervised team, ensuring compliance with policies and regulations for all cash and financial transactions.

• Provided direct administrative and budgetary support by checking permit documents for accuracy and ensuring payments were correctly processed.
• Handled data entry for permits and revised applications, managing information flow for the payment division.
• Conducted software and program updates essential for maintaining secure and compliant record-keeping systems.

• Sort and stack packages in containers.
• Unload packages and containers from jet.
• Flag jets in and out.

Organized cards and restocked greeting cards, wrapping papers, and gift bags.

• Managed financial operations for day-to-day operations, including processing orders, filing, and updating spreadsheets, supporting accurate budgetary tracking.

• Placed orders in a timely matter, secured invoices and packaged orders with dental kits.

• Executed high-volume financial transactions, including accepting loan payments and managing diverse client accounts, maintaining stringent cash management and accounting accuracy.

• Worked on all aspects of direct lending, including credit reviews and budgeting, ensuring adherence to financial policies and standards.
• Processed documentation, financial filing, and data entry for loan closings, confirming data integrity for all transactions.