Monica LaBeau
Cape Coral
Summary
Dedicated and hardworking professional successful at leading and motivating retail workers to provide exceptional service every day. Knowledgeable about end-to-end store operations with history of targeting improvements to enhance operations to always ensure premier customer service.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Bakery Manager
Publix Super Markets Inc
Cape Coral
04.2021 - Current
- Manage daily bakery operations ensuring product quality and freshness.
- Supervise and train bakery associates on proper techniques and safety protocols.
- Provide premier customer service daily.
- Manage entire store on designated “MIC” day/nights, ensuring total store operations are maintained.
- Maintained inventory levels of ingredients and supplies for smooth operations and complete full inventory operations on a quarterly basis.
- Ensured compliance with health regulations and safety standards in the bakery.
- Decorated cakes and pastries, baked breads, tarts, and pies, and created specialty desserts.
- Scheduled employees to keep bakery shifts well-staffed for peak times and holidays.
- Ordered necessary ingredients for daily operations, ensuring availability of items needed for recipes.
- Monitored staff performance, providing feedback and guidance to ensure quality standards were met.
Customer Service Team Leader
Publix Super Markets Inc
Cape Coral
07.2017 - 01.2019
- Supervised customer service team to ensure high-quality service standards.
- Trained new associates on customer interaction and store policies.
- Resolved customer complaints effectively to maintain satisfaction levels.
- Collaborated with management on strategies for improving customer experiences.
- Motivated teams by recognizing and rewarding excellence.
- Coordinated training sessions for new customer service personnel.
- Scheduled, assigned, and monitored daily work activities of customer service team.
- Supported associates career development by discussing potential for growth within company.
- Conducted interviews, and completed all tasks through the hiring process including completing I-9s, and all onboarding tasks for new hires.
- Coordinated daily operations on the front end to ensure all customers were taken care of in a timely manner.
Customer Service Staff
Publix Super Markets Inc
Cape Coral
09.2013 - 07.2017
- Assisted customers with inquiries and resolved issues efficiently.
- Trained new staff on customer service protocols and best practices.
- Handled returns and exchanges according to company policies.
- Provided feedback to management on customer preferences and trends.
- Handled cash transactions accurately by following established procedures.
- Greeted customers, answered inquiries and resolved customer complaints in a timely manner.
- Maintained an organized work environment, including stocking shelves and organizing displays.
- Assisted customers with locating products throughout the store.
- Processed returns efficiently and effectively according to company policy.
- Maintained cleanliness of sales floor area throughout shift by tidying shelves, vacuuming carpeting.
- Recognized potential security risks or fraudulent activity within the store during shifts.
- Operated point-of-sale terminals, scanners and other equipment to complete customer transactions.
- Developed strong relationships with repeat customers by providing excellent customer service on each visit.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Completed proper training for handling cash and money services like completing money transfers through Western Union.
- Managing the money in the store and ensuring all nightly operations in the cash office are completed before closing.
Education
Some College (No Degree) - Business Administration And Management
Florida SouthWestern State College
Fort Myers, FLSkills
- Management
- Customer Service
- Organization
- Leadership
Certification
- Food Safety Certification
- CPR Certification
Timeline
Bakery Manager
Publix Super Markets Inc
04.2021 - Current
Customer Service Team Leader
Publix Super Markets Inc
07.2017 - 01.2019
Customer Service Staff
Publix Super Markets Inc
09.2013 - 07.2017
Some College (No Degree) - Business Administration And Management
Florida SouthWestern State College