Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Languages
Timeline
Generic

Monica Leal

Edinburg,TX

Summary

Experience working in stressful environments. Good at managing time, skills dealing with people. Capable of working individually and as part of a team, achieving goals and meeting deadlines in stressful situations. Able to solve and mediate problems. Proactive person capable of optimizing projects, responsible person willing to take challenges and achieve personal and general goals. Great Leadership skills. Serving National Guard. Willing to relocate if needed.

Overview

8
8
years of professional experience
1
1
Certification

Work History

2nd Lieutenant

Army National Guard TX
San Antonio
10.2022 - Current
  • Investigated allegations of employee misconduct, reported findings and coordinated warranted disciplinary actions
  • Conveyed important information at start of each shift such as areas of focus and persons of interest in local areas
  • Assessed and managed potential risks and hazardous situations
  • Led teams by example, consistently demonstrating correct behaviors and enforcing policies and procedures.

Unit Leader/Case Aide

Krucial Staffing, LLC
Carrizo Springs, TX
10.2021 - 03.2022
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote a safe working environment.
  • Supervised direct care workers to be on compliance with ORR to ensure child safety and wellness.
  • Developed and maintained courteous and effective working relationships.
  • Maintained excellent attendance record, consistently arriving at work on time.
  • Identified issues, analyzed information and provided solutions to problems.
  • Provided translation assistance to medical and legal staff to complete the reunification process
  • Assisted the case management team as a Case Aide performing clerical office duties and maintain the case load in accordance with agency policy and needs.
  • Update progress between clients and families for reunification Assisting the intake process and fly out process.

Key Holder (sales supervisor)

T- Mobile
Edinburg, TX
10.2021 - 03.2022
  • Able to handle escalations properly and mediate delicate situations making sure of the optimum customer experience
  • Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising
  • Engaged with customers to build rapport and promote long-term loyalty for increased sales
  • Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff
  • Comfortable working under pressure and having to meet quotas and sales goals in specific time frames
  • Capable of managing and supervising teams engaging them in pursuing the goals needed.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Streamlined opening and closing procedures as integral member of store staff.
  • Managed customer needs and delegated tasks to employees for optimal coverage.

Shift Supervisor

Starbucks Coffee
Edinburg, TX
04.2021 - 08.2021
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
  • Completed store opening and closing procedures and balanced tills
  • Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands
  • Responded to and resolved customer questions and concerns
  • I'm in charge of providing future development of personnel to achieve company growth.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • I feel comfortable handling situations with upset customers making sure the customer gets the best experience possible.
  • Conducted hiring interviews and training for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
  • Delegate responsibilities for a 8 to 12 people teams in order to meet business needs and provide the best customer service.
  • Meet the time expectations for transactions and work load.
  • Followed food safety and sanitation guidelines at all times.
  • Conducted inventory counts by adding each item in stock and documenting in computer system.
  • Used POS system to enter orders, process payments and issue receipts.
  • Conducted merchandising and restocks according to business SOP.


Youth Care Worker- Case Aide.

Chicanos por la Causa
Donna, TX
04.2021 - 08.2021
  • Supervising youths and assisting with their everyday needs Support educational programs to develop life skills that will help them create healthy life relationships
  • Completed clear and concise documentation of youth behavior and actions
  • Keep the case load on track.
  • Attended treatment team meetings to discuss youth's mental and behavioral progress.
  • Aided with crisis intervention by redirecting negative behaviors and offering peer counseling.
  • Assisted in proper evacuation of youth during emergency situations such as inclement weather.
  • Supervised meetings with family members to help create support system for clients.
  • Displayed sensitivity to cultural and linguistic needs of clients and families served.
  • Aided with crisis intervention by redirecting negative behaviors and offering peer counseling
  • Evaluated the needs of youth and outlined measures to address
  • Maintain documentation up to date in the portal
  • Prepare, submit and maintain accurate records, files and forms in compliance with the agency policy and requirements.

Sales Associate

Armani Exchange
Mcallen, TX
01.2016 - 01.2017
  • Working retail and meeting sales goals
  • Engaged with customers to build rapport and loyalty
  • Provided positive first impressions to welcome existing, new, and potential customers
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations
  • Prepared merchandise for sales floor by pricing or tagging
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Generated new sales leads to achieve and exceed monthly sales goals.
  • Managed returns, exchanges and refunds in accordance with store policy.

Au Pair

Cultural Care
01.2016 - 01.2017
  • Sharing the Latin culture and traditions with international teams Maintained effective schedule balance between rest periods, active play, and instruction
  • Developed bilingual abilities in Spanish through immersive conversation and activities
  • Met with parents about daily activities, positive developments, and issues
  • Taught children to organize toys, wash hands, and share by leading by example
  • Applied positive behavior management techniques to enhance social interactions and emotional development.

Education

Bachelor’s degree in international studies., Administration of The Justice System Justice System: community relations and principles and procedures of the justice system. Abroad: Tijuana B.C, International Relations Program -

Universidad Autónoma De Sinaloa.
Sinaloa, Mexico
06.2014

No Degree, Graduated as Second Lieutenant of the ARMY. - undefined

Officer Candidate School

Certified Nurse Assistant. -

New Start School

Skills

  • Weapons training
  • Public relations understanding
  • Basic computer support
  • Windows Suite, Google Suite, Microsoft Office
  • Leadership Skills
  • Team Worker
  • Responsible
  • Administrative support
  • Business growth and retention
  • Drawer management
  • Recruitment team

Certification

  • CNA, 07/2022
  • BLS, 07/2022
  • CPI, 05/2021

Accomplishments

  • MERIT AWARD AT NURSING AIDE SCHOOL.
  • OCS graduate.
  • Worked for UN in Mexico.
  • Supervised team of 120 staff members.

Languages

  • Spanish, Excellent
  • English, Excellent
  • French, Average

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary

Timeline

2nd Lieutenant

Army National Guard TX
10.2022 - Current

Unit Leader/Case Aide

Krucial Staffing, LLC
10.2021 - 03.2022

Key Holder (sales supervisor)

T- Mobile
10.2021 - 03.2022

Shift Supervisor

Starbucks Coffee
04.2021 - 08.2021

Youth Care Worker- Case Aide.

Chicanos por la Causa
04.2021 - 08.2021

Sales Associate

Armani Exchange
01.2016 - 01.2017

Au Pair

Cultural Care
01.2016 - 01.2017

Bachelor’s degree in international studies., Administration of The Justice System Justice System: community relations and principles and procedures of the justice system. Abroad: Tijuana B.C, International Relations Program -

Universidad Autónoma De Sinaloa.

No Degree, Graduated as Second Lieutenant of the ARMY. - undefined

Officer Candidate School

Certified Nurse Assistant. -

New Start School

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Monica Leal