Monica Lee
Jeffersonville,NY
Summary
Experienced leader with strong background in supporting staff, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Coordinator of Training and Outreach
Family Services
06.2022 - 04.2023
- Assisted in recruitment efforts by coordinating interviews and managing onboarding activities for new hires.
- Supervised a team of eight advocates; providing support and client case reviews.
- Oversaw hotline room operations during business hours and provided support to on call staff.
- Enhanced community engagement by developing and implementing targeted outreach programs.
- Increased public awareness of agency resources by organizing and promoting community events.
High Risk Case Manager
Family Services
10.2019 - 06.2022
- Oversaw and coordinated the High Risk Team (HRT) which included representatives from law enforcement, victim advocates, prosecution, probation and parole, and other agencies as necessary
- Conducted The Danger Assessment and collaborated with the HRT to develop individualized intervention plans.
- Provided safety planning, crisis counseling, and court accompaniment to High Risk clients.
- Identified gaps and challenges in order to improve systems response to gender based violence in Dutchess County
- Coordinated and assisted in providing training to HRT, law enforcement and community professionals regarding risk levels in gender based violence cases.
- Maintained the HRT database, continuously updating outcomes to interventions.
Senior Youth Advocate
Grace Smith House
05.2010 - 12.2017
- Oversaw the children’s program, providing counseling, social-emotional learning, psycho-educational groups, and recreational activities.
- Provided parent education about the effects of gender based violence on children.
- Presented to youth groups in middle and high schools addressing bullying, dating violence, sexual exploitation/trafficking and providing resources to address these issues.
- Lead a team of six support staff and volunteers.
- Managed the Youth Bureau Grant; writing and reporting annually.
- Facilitated teen outreach group PEACE Peer Encouragement and Community Engagement
Education
Associate of Science - Human Services
Dutchess Community College
Poughkeepsie, NY01-1989
Skills
- Project coordination
- Staff education and training
- Relationship building
- Crisis Intervention
- Resource identification
- Report writing
Certification
- Adult/Infant 1st aid and CPR
- Youth Mental Health 1st Aid
- Adult Mental Health 1st Aid
- Mandated Reporter
- NY State Rape Crisis Counselor
- Danger Assessment, Certified Assessor
- Mentors in VIolence Prevention (MVP)
Timeline
Coordinator of Training and Outreach
Family Services
06.2022 - 04.2023
High Risk Case Manager
Family Services
10.2019 - 06.2022
Senior Youth Advocate
Grace Smith House
05.2010 - 12.2017
Associate of Science - Human Services
Dutchess Community College
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