Monica Leland
Teague
Summary
Results-driven quality control professional with experience at Carolina Stamping Company, skilled in visual inspection and customer focus. Successfully identified trends in quality issues, leading to improved product quality and reduced defects. Demonstrated strong problem-solving abilities while optimizing workflows and enhancing team performance in high-pressure environments.
Overview
30
30
years of professional experience
Work History
Quality Control Trainee
Carolina Stamping Company
07.2024 - 11.2024
- Identified trends in quality issues through data analysis, guiding targeted efforts to improve overall product quality.
- Reading of blue prints
- Using Caliper and height gauge
- Documenting of employees parts at certain intervals
- Assisted in the development of quality control procedures, resulting in reduced defects and increased efficiency.
Operator Specialist
Carolina Stamping Company
03.1995 - 10.2024
- Streamlined workflow, optimizing the use of resources for maximum output.
- Demonstrated strong problem-solving skills when troubleshooting equipment issues, resolving problems quickly and preventing delays in production schedules.
- Assisted in training new operators, ensuring a smooth onboarding process and quick acclimation to job responsibilities.
- Operated various machines proficiently, contributing to overall team success in meeting production goals.
Customer Service Representative
Kannapolis Intimidators Stadium
03.2016 - 09.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Education
GED -
Rowan-Cabarrus Community College
Salisbury, NC06-2007
Skills
- Visual inspection
- Batch record review
- Customer focus
- Product inspection
Timeline
Quality Control Trainee
Carolina Stamping Company
07.2024 - 11.2024
Customer Service Representative
Kannapolis Intimidators Stadium
03.2016 - 09.2016
Operator Specialist
Carolina Stamping Company
03.1995 - 10.2024
GED -
Rowan-Cabarrus Community College
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