Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Monica Lemos

Bakersfield,CA

Summary

Proven leader and adept customer service professional with a track record of elevating customer experience at ACE Cash Express Inc. Specializes in strategic sales and problem-solving, enhancing team development, and boosting operational efficiency. Demonstrated expertise in money handling and complaint resolution, contributing to surpassing sales targets by 20%.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

ACE Cash Express Inc.
04.2024 - Current
  • Responded to customer requests for products, services, and company information.
  • Input customers into system
  • Complete Money Gram, Check Cashing, Pay Day Loans
  • Open and Close the store
  • Balance the Safe
  • Receive money from Brinks

Customer Service Representative

EECU
04.2023 - 04.2024

I assisted members with their cash handling needs. I cash checks, make deposits, open CD accounts, Help with wire transfers, offer refferals

Store Manager

Dollar Financial Group Inc.
06.2013 - 09.2022
  • Approved regular payroll submissions for employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Supervised guests at front counter, answering questions regarding products.
  • Completed point of sale opening and closing procedures.
  • I was responsible for ensure store exceeded budgets/targets

Education

High School Diploma -

Taft High School
Sanger, CA
06.1994

Skills

  • Product Knowledge
  • Call Management
  • Complaint resolution
  • Data Collection
  • Scheduling
  • Leadership
  • Money handling abilities
  • Strategic sales knowledge
  • Problem-solving abilities
  • Team Development

Timeline

Customer Service Representative

ACE Cash Express Inc.
04.2024 - Current

Customer Service Representative

EECU
04.2023 - 04.2024

Store Manager

Dollar Financial Group Inc.
06.2013 - 09.2022

High School Diploma -

Taft High School
Monica Lemos