Monica Leonard
Garden Grove,USA
Summary
Experienced and results-driven professional with13 years of diverse work experience in customer service, administrative support, security, and household management. Strong background in utilizing MS Office365, EHR/EMR systems, and managing office operations, including scheduling, billing, and transaction processing. Highly skilled in multi-tasking, managing high volumes of work, and maintaining organization in fast-paced environments. Known for exceptional interpersonal communication, problem-solving abilities, and a strong sense of accountability and initiative. Adaptable and collaborative, with a proven ability to work effectively in team settings while delivering outstanding service. Seeking to leverage extensive experience and diverse skill set in an office or clinical setting to contribute to an organization's success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Security Officer
Allied Universal Security Services
01.2022 - Current
- Monitor and secure premises to protect personnel, property, and assets from theft, vandalism, and unauthorized access
- Conduct regular patrols of the facility, checking for potential security hazards or safety violations, and reporting findings to management
- Respond promptly to emergencies and incidents, assessing situations and taking appropriate actions to minimize risks and ensure safety
- Operate security systems, including surveillance cameras, alarms, and access control systems, ensuring they function properly at all times
- Enforce building policies by screening visitors, verifying identification, and ensuring adherence to safety protocols
- Provide detailed reports on daily activities, security breaches, incidents, and any suspicious activities
- Assist with emergency evacuations and maintain crowd control during large events or high-traffic times
- Collaborate with law enforcement or emergency services when needed, ensuring efficient coordination
Home Manager
Private Household
01.2019 - 01.2022
- Oversaw day-to-day operations of the household, ensuring smooth management of tasks and schedules
- Managed household staff, including scheduling and training, ensuring high standards of performance
- Handled household budgeting, including bill payments, grocery shopping, and managing expenses
- Coordinated household schedules, appointments, and events, ensuring efficient use of time and resources
- Maintained home cleanliness and organization through regular deep cleaning and maintenance activities
- Communicated with vendors and service providers for repairs, maintenance, and other household needs
- Managed inventory of household supplies, including groceries and cleaning products
- Organized and executed family events and gatherings, handling logistics, catering, and invitations
Cashier
Dollar Tree
Westminster, CA
07.2016 - 12.2018
- Delivered outstanding customer service by resolving issues efficiently and assisting customers in a fast-paced retail environment
- Processed cash, credit, and gift certificate sales, ensuring accuracy and minimizing errors
- Performed age verification for restricted items (alcohol, tobacco) and ensured proper handling of such transactions
- Assisted with product restocking and maintaining the overall organization of the sales floor
- Collaborated with team members to maintain store appearance and ensure inventory levels met customer demand
- Balanced and reconciled cash drawer regularly, ensuring accuracy and minimizing discrepancies
- Managed customer returns, exchanges, and inquiries, ensuring customer satisfaction in line with company policies
- Handled high-volume transactions efficiently during peak shopping hours, maintaining a calm and professional demeanor
Cashier
Target
Westminster, CA
10.2012 - 11.2016
- Processed customer transactions with speed and accuracy, handling cash, credit, debit, and gift card payments
- Provided exceptional customer service, answering inquiries, assisting with product location, and resolving issues
- Ensured compliance with store policies by verifying customer age for restricted products (alcohol, tobacco)
- Assisted in restocking merchandise and organizing product displays to maintain an attractive store environment
- Managed returns and exchanges, following store procedures and ensuring customer satisfaction
- Monitored checkout area for theft or suspicious behavior, reporting concerns to loss prevention
- Balanced cash drawer before and after shifts to ensure accuracy and prevent discrepancies
- Worked collaboratively with team members to meet sales goals and deliver top-tier customer service, especially during peak hours
- Demonstrated professionalism and courtesy, contributing to a positive shopping experience for customers
Education
High School Diploma - undefined
Garden Grove High School
Garden Grove, CASkills
- Customer Service Excellence
- EHR/EMR Systems Proficiency
- Transaction Accuracy & Cash Management
- Scheduling & Billing Systems
- Problem Resolution & Conflict Management
- Loss Prevention & Security Protocols
- High Accountability & Ownership
- Strong Interpersonal & Communication Skills
Certification
- CPR Certified
- Guard Card (California)
Timeline
Security Officer
Allied Universal Security Services
01.2022 - Current
Home Manager
Private Household
01.2019 - 01.2022
Cashier
Dollar Tree
07.2016 - 12.2018
Cashier
Target
10.2012 - 11.2016
High School Diploma - undefined
Garden Grove High School