Monica Leonard
Marina
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain a positive in-house environment.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Sales Associate & Service Administrator
Spas By The Bay
02.2016 - Current
- Educate customers and buid rapport during product inquiries to identify products best suited for their needs and drive repeat business.
- Capture sales by demonstrating product knowledge and effective product demonstrations using persuasive communication skills to overcome hesitations.
- Complete warranty registrations for customers and submit/process warranty claims.
- Communicate with internal team and involved manufacturers regarding new and existing product orders.
- Review pending work orders and follow up with customers and technicians to verify completion and quality of service.
- Identify, price and order customer parts.
- Schedule service, data entry of service findings and process service transactions.
- Field incoming calls and communicate with callers in professional and courteous manner
- Resolve customer inquiries and complaints efficiently, fostering positive relationships and loyalty.
- Identify product and service needs based on vaguely worded descriptions.
Preschool Lead Teacher
Our Savior Preschool
01.2017 - 04.2020
- Helped children achieve developmentally appropriate milestones by maintaining supportive and learning-focused classroom environment.
- Assisted children with difficult situations to encourage positive interactions and build important social skills.
- Maintained effective classroom control by resolving behavioral issues using positive reinforcement techniques.
- Collaborated effectively with preschool team members to offer children diverse learning opportunities, ample playtime, and caring environments critical to early childhood success.
- Maintained welcoming and nurturing spaces with well-organized classroom stations and materials.
Substitute Teacher
Our Savior Preschool
06.2011 - 07.2016
- Quickly build rapport with students.
- Implement lesson plans and routine established by primary teacher.
Customer Service Representative
Expressed Luv
09.2013 - 12.2015
- Support new parents in identifying products to best meet their cloth diapering, baby wearing and nursing needs.
- Manage inventory.
- Create social media presence and target demographic awareness for retail location.
- Determine insurance eligibility for nursing supplies.
- Responded to customer requests for products, services, and company information.
Homemaker
01.2010 - 09.2013
Youth Support Counselor
Aspiranet Wraparound Program
01.2007 - 01.2010
- Implement interventions that address the needs of the child and family.
- Support children in learning new strategies for coping with behavioral and emotional challenges.
- Coach parents in strategies to effectively communicate and support children with mental health and/or behavioral issues while modeling how to advocate for support services to meet the educational, emotional, social and mental health needs of the child and family.
- Work as part of a team with referred family to identify child and family needs and goals.
- Document rehabilitation plan action with children, community partners, and family and team members for Medi-Cal billing purposes in chronological order.
Head Teacher, Junior Preschool
Children's Creative Learning
01.2003 - 01.2007
- Communicate and strategize with parents on furthering the development of their child.
- Document intellectual and physical development of children in my care.
- Maintain a nurturing safe environment with stimulating curriculum.
- Supervise teaching assistants.
- Create monthly e-newsletter/web photo albums.
Morning Show Host
Mapleton Communications
06.2003 - 10.2003
- Engaged audiences through compelling storytelling and dynamic on-air presence.
- Attended local events to increase fan base and provide publicity for show.
Radio Promotions Director
Infinity Broadcasting
01.2001 - 10.2002
- Collaborated with sales teams to align marketing efforts and drive revenue growth through targeted campaigns.
- Coordinated events and promotions, ensuring seamless execution and maximizing attendance through strategic planning.
- Managed day-to-day functions of promotion and marketing departments.
- Developed targeted marketing materials for various demographic segments, increasing audience reach.
- Mentored junior staff members in best practices for effective promotions management, contributing to overall team success.
Various Positions Held
Clear Channel Communications
11.1993 - 07.2001
- Filled various roles throughout time with Clear Channel including:
- Public Service Director
- Promotions Assistant
- Morning Show Producer
- Assistant Promotions Director
- Promotions Director
- Morning Show Host
- Mid-Day Host/ Music Director
Education
Professional Training Courses - Early Childhood Education
Cerro Coso Community College
01.2010
Associate of Arts (AA) - Behavioral Science
Hartnell Community College
Salinas, CA06.2006
Skills
- Office Administration
- Scheduling
- CRM Software
- Sales Support
- Customer Service
- Product Demos
- Pricing
- Order Entry
- Inside Sales
- Calendar management
- Problem-solving skills
Certification
Driver's License
Languages
English
Native or Bilingual
Timeline
Preschool Lead Teacher
Our Savior Preschool
01.2017 - 04.2020
Sales Associate & Service Administrator
Spas By The Bay
02.2016 - Current
Customer Service Representative
Expressed Luv
09.2013 - 12.2015
Substitute Teacher
Our Savior Preschool
06.2011 - 07.2016
Homemaker
01.2010 - 09.2013
Youth Support Counselor
Aspiranet Wraparound Program
01.2007 - 01.2010
Morning Show Host
Mapleton Communications
06.2003 - 10.2003
Head Teacher, Junior Preschool
Children's Creative Learning
01.2003 - 01.2007
Radio Promotions Director
Infinity Broadcasting
01.2001 - 10.2002
Various Positions Held
Clear Channel Communications
11.1993 - 07.2001
Associate of Arts (AA) - Behavioral Science
Hartnell Community College
Professional Training Courses - Early Childhood Education
Cerro Coso Community College