Monica Little
Douglasville ,GA
Overview
22
22
years of professional experience
Work History
Customer Support
Douglas County Community Services Board
11.2023 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Payroll & Data Entry Specialist
ADP Inc. / R&L Global
08.2021 - 09.2023
- Entered and processed high-volume data, including timesheets and billing information.
- Maintained accuracy with sensitive employee and client records.
- Managed spreadsheets, corrections, and calculations for payroll and billing.
- Ensured confidentiality while handling private information in internal systems
Security Supervisor
USA Security Inc.
11.2016 - 01.2021
- Supervised security staff and coordinated shift schedules for operational efficiency.
- Maintained safety procedures and responded to incidents to reduce liability.
- Fostered client trust through reliable communication and event reporting.
- Provided leadership and conflict de-escalation during high-pressure situations.
- Developed and implemented training programs for new security staff, enhancing team performance.
- Supervised security personnel to ensure compliance with safety protocols and operational standards.
Logistics Supervisor & Administrative Support
Select Staffing / Northbound LLC
12.2010 - 01.2016
- Supervised 55+ employees in logistics, warehouse operations, and orientation processes.
- Managed payroll tracking, inventory systems, and scheduling support.
- Conducted staff training and professional development sessions.
- Oversaw materials handling, scanner use, and load accuracy
- Demonstrated respect, friendliness and willingness to help wherever needed.
Legal Administrative Assistant
Keith & Company Inc.
01.2003 - 12.2013
- Managed confidential client files, legal documents, and administrative tasks.
- Processed data for litigation, appeals, and motions with speed and accuracy.
- Coordinated high call volumes and routed clients to appropriate departments.
- Assisted with bookkeeping, calendaring, and supply management.
Timeline
Customer Support
Douglas County Community Services Board
11.2023 - Current
Payroll & Data Entry Specialist
ADP Inc. / R&L Global
08.2021 - 09.2023
Security Supervisor
USA Security Inc.
11.2016 - 01.2021
Logistics Supervisor & Administrative Support
Select Staffing / Northbound LLC
12.2010 - 01.2016
Legal Administrative Assistant
Keith & Company Inc.
01.2003 - 12.2013