Customer Service Experience
Monica Lowery
Fenton,MI
Summary
Earnest individual with experience in human services field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services.
Overview
6
6
Work History
Employment Recruiter
WorldWide Events
03.2023 - 09.2023
- Collaborated with HR team members to develop effective recruiting strategies for entry level roles through executive positions
- Advised hiring managers on best practices for interviewing techniques
- Developed and implemented recruiting strategies to attract over 200 qualified candidates daily.
- Provided guidance to new hires throughout onboarding processes including paperwork completion and benefits enrollments.
- Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
- Assisted with onboarding and orientation of new hires to expedite acclimatization process.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Built strong relationships with internal and external candidates to ensure excellent hiring experience.
- Coordinated schedules to arrange management interviews with applicants.
Correctional Officer
Morgan County Correctional Complex
02.2020 - 01.2023
- Searched cells of inmates to identify and confiscate contraband and other prohibited items
- Conducted routine and emergency head counts
- Prepared, processed and maintained forms, reports, logs, records, and activity journals
- Responded to emergency situations and de-escalated hostile confrontations
- Conducted security checks of inmates and living areas
- Made rounds at 30 minute intervals and conducted head counts and roll calls
Server/Barista
Fourwinds Casino & Resort
03.2019 - 12.2019
- Served food and beverages promptly with focused attention to over 1,000 customer needs
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Bussed and reset tables to keep dining room and work areas clean
- Explained menu items and suggested appropriate options for food allergy concerns
Shift Manager
Pizza Hut
12.2017 - 12.2019
- Worked closely with team members to schedule breaks and shifts to meet state regulations
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities
- Exercised composure under pressure and in escalated customer service scenarios
- Counted registers and cleaned and secured shop at end of shift
- Listened to and addressed customer concerns using creative problem-solving in accordance with company guidelines
- Opened and closed location and monitored 3 shift changes to uphold successful operations strategies and maximize business success
- Evaluated employee performance and conveyed constructive feedback to improve skills
Dog Daycare Attendant
Bunk N Biscuit
04.2018 - 02.2019
- Gave animals proper attention to promote secure environment in owner's absence
- Exercised groups of 50 animals regularly with walks and rigorous play activities
- Kept cages, kennels, play yards, and grooming areas neat and clean
- Followed pet care instructions for dietary needs and medication regimens
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases
- Developed and implemented enrichment plans to keep animals healthy and stimulated
Education
High School Diploma -
New Buffalo High School
New Buffalo, MI06.2016
Skills
- Communication
- Organization
- Guest Services
- Customer Services
- Team Member
- Food Service
- Analysis Skills
- Data Entry
- Training and Onboarding
- Industry-Specific HR Regulations
- Client Relations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Employment Recruiter
WorldWide Events
03.2023 - 09.2023
Correctional Officer
Morgan County Correctional Complex
02.2020 - 01.2023
Server/Barista
Fourwinds Casino & Resort
03.2019 - 12.2019
Dog Daycare Attendant
Bunk N Biscuit
04.2018 - 02.2019
Shift Manager
Pizza Hut
12.2017 - 12.2019
High School Diploma -
New Buffalo High School