Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Monica Luna

Chicago,IL

Summary

Friendly Bartender with exceptional time management and customer service skills. Keeps work area clean, stocked and conveniently organized at all times. Successful in delivering quality service in fast-paced environments with high-volumes of patrons.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Bartender

Macy's Walnut Room
10.2023 - Current
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.

Bartender

JoJo's Shake Bar
10.2022 - 10.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, and preparing cash drawers.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.

Waitress

JoJo's Shake Bar
08.2022 - 10.2023
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.

Assistant Costume Shop Manager

Ball State University
01.2022 - 07.2022
  • Maintained safe working environment by enforcing adherence to safety and security protocols.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Assisted in the learning experience of the student employs and help provide a safe and fun learning environment.

Student Seamstress

Ball State University
12.2018 - 12.2021
  • Operated sewing machines to join, reinforce, or decorate products and performed hand stitching for smaller projects.
  • Determined appropriate repair solution based on garment damage to employ proper tools or equipment.
  • Altered and hemmed garments to create custom-fitted styles.

Waitress

A&M Family Restaurant, El Guacamole
12.2017 - 08.2018
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Bussed tables and restocked table caddies in a timely manners.

Waitress

A&M Family Restaurant, El Guacamole
05.2017 - 08.2017
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Bussed tables and restocked table caddies in a timely manners.

Education

Bachelor of Arts - Theatre Technology

Ball State University
Muncie, IN
12.2021

Lake Central High School
2018

Skills

  • Organization skills
  • Hard-Working
  • Responsible
  • Quick Learner
  • Friendly
  • Attention to Details
  • Serving and Bussing
  • Cash Handling and Management
  • Teamwork and Professionalism
  • Ability to Lift 30 Pounds
  • Age Identification and Compliance
  • Safe Food Handling Procedures
  • Extensive Spirits Knowledge
  • Glassware Management

Certification

  • Illinois Basset Certification
  • ServSafe Food Handler Licensed

References

Juana Valdivia, Manager from JoJo's Shake Bar

1 (773) 536-6288

Jacob Morehead, Manager from JoJo's Shake Bar

1 (812) 844-6700

Reign Anderson, Manager from JoJo's Shake Bar

1 (773) 791- 9270

Timeline

Bartender

Macy's Walnut Room
10.2023 - Current

Bartender

JoJo's Shake Bar
10.2022 - 10.2023

Waitress

JoJo's Shake Bar
08.2022 - 10.2023

Assistant Costume Shop Manager

Ball State University
01.2022 - 07.2022

Student Seamstress

Ball State University
12.2018 - 12.2021

Waitress

A&M Family Restaurant, El Guacamole
12.2017 - 08.2018

Waitress

A&M Family Restaurant, El Guacamole
05.2017 - 08.2017

Bachelor of Arts - Theatre Technology

Ball State University

Lake Central High School

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Monica Luna