Monica Maddix
Braxton,MS
Summary
Proficient in care coordination and health assessments for diverse patient populations. Skilled in documentation creation and workforce development, enhancing patient care delivery and optimizing clinical services.
Dynamic healthcare professional with over four years of experience in clinical service coordination. Expertise in team development and strong verbal communication drives successful patient engagement and satisfaction. Committed to improving healthcare outcomes through effective policy implementation and multidisciplinary collaboration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Care Coach-Special Needs Plan
Sagility Health Care
Remote
10.2025 - Current
- Managed care coordination and health assessments for adult patients, focusing on the needs of elderly and chronically ill individuals.
- Engaged with multidisciplinary healthcare teams to support patient comprehension of health benefits and optimize care delivery timing.
- Coordinated the process of sending referrals to social services support for members in need of financial aid or food assistance.
- Conducted evaluations of patient requirements and designed individualized care strategies to promote overall well-being.
- Delivered compassionate support to patients, helping them effectively manage difficulties linked to their health conditions.
- Facilitated patient navigation through healthcare processes, ensuring comprehension of health benefits and access to appropriate care.
Medication Management 2
Fresenius Medical Care Dialysis
Remote/Brandon MS
05.2019 - Current
- Thrived in dynamic, fast-paced environments to enhance team productivity.
- Exhibited strong personal responsibility to drive individual and team success.
- Leveraged strong interpersonal skills to foster teamwork and maintain productivity in both independent and group projects.
- Monitored patient medication schedules to guarantee prompt delivery and adherence.
- Conducted follow-up calls to patients to address missed medication refills, ensuring continuity of care.
- Facilitated training sessions for a team of 5 to enhance awareness of proper medication usage and its impact on health outcomes.
- Contributed to team success by offering support and mentorship to enhance overall performance.
- Articulated ideas clearly and concisely in both verbal and written formats to enhance collaboration.
Phlebotomy Team Lead
Precision Health Care
Jackson, MS
07.2023 - 11.2025
- Trained staff on best practices for blood draws and patient interaction.
- Led phlebotomy team to ensure efficient specimen collection and processing.
- Monitored compliance with safety protocols and quality standards in laboratory operations.
- Implemented workflow improvements to enhance operational efficiency and reduce turnaround time.
- Coordinated scheduling of phlebotomists to maximize coverage during peak hours.
- Improved patient satisfaction by consistently providing efficient and accurate blood draws.
Clinical Services Coordinator
Atos SE
Remote
04.2021 - 09.2025
- Developed and implemented processes to enhance patient care and operational efficiency.
- Coordinated multidisciplinary teams to ensure seamless delivery of clinical services.
- Streamlined communication between healthcare providers, patients, and administrative staff.
- Managed scheduling and resource allocation for clinical personnel and services.
- Facilitated training sessions to improve team performance and service delivery standards.
- Analyzed clinical workflows to identify opportunities for process improvement and optimization.
- Established strong relationships with community partners in order to expand access to clinical resources for patients in need.
Education
Associate of Applied Science - Billing And Coding
Hinds Community College
Raymond, MS12-2020
GED -
Copiah-Lincoln Community College
Mendenhall, MS12-2012
Skills
- Strong verbal communication
- Group leadership
- Team development
- Strong written communication
- Experienced with Microsoft Office applications
- Documentation creation
- Workforce development
- Hospice Home Health
- Hippa Education
- Policy/Procedure
- Calendar management
- CPT code proficiency
Certification
- Certified Clinical Hemodialysis Technician(CCHT)
- Registered Medical Assistant (RMA)
- Certified Cardiopulmonary Resuscitation (CPR/BLS/AED)
Timeline
Care Coach-Special Needs Plan
Sagility Health Care
10.2025 - Current
Phlebotomy Team Lead
Precision Health Care
07.2023 - 11.2025
Clinical Services Coordinator
Atos SE
04.2021 - 09.2025
Medication Management 2
Fresenius Medical Care Dialysis
05.2019 - Current
Associate of Applied Science - Billing And Coding
Hinds Community College
GED -
Copiah-Lincoln Community College