Hi, I’m
Monica M Amin
San Diego,US
Summary
Dynamic leader with proven expertise in hospitality and retail management, notably at Aspire Lounge. Excelled in enhancing customer satisfaction and streamlining operations, achieving significant improvements in service flow and inventory control. Skilled in team development and Microsoft Word, I embody professionalism and a strong work ethic, driving operational excellence and fostering positive customer interactions.
Overview
12
years of professional experience
Work History
Aspire LoungeSan Diego, US
Server
02.2019 - Current
Job overview
- Company Overview: SAN Airport, San Diego, CA
- Resolve issues swiftly, ensuring a welcoming atmosphere for international travelers
- Ensure food safety compliance, maintaining consistent service quality
- Execute strategic resource deployment during peak hours, optimizing service flow and minimizing wait times while maintaining premium standards
- Foster interdepartmental synergy between service teams, ensuring seamless guest experiences through effective communication and coordination
- Implement quality control measures across service touch-points, maintaining consistent standards while adapting to diverse international clientele needs
- Design streamlined operational workflows, integrating feedback mechanisms to identify and resolve service bottlenecks proactively
- Monitor service patterns and implement data-driven solutions to enhance guest flow, reducing wait times while maintaining premium lounge standards
- Drive operational excellence through strategic resource management and proactive inventory control, ensuring consistent service delivery
- SAN Airport, San Diego, CA
Compass GroupSan Diego, US
Supervisor
08.2021 - 08.2022
Job overview
- Resolve staff conflicts to improve teamwork, boosting efficiency and workplace harmony
- Monitor inventory to maintain optimal stock levels, preventing shortages and ensuring readiness
- Train new hires on company standards, enhancing customer service and operational consistency
- Handle guest inquiries and complaints to improve satisfaction and foster loyalty
- Mentor team members for professional growth, maintaining high standards and morale
- Analysed service patterns and implemented data-driven solutions to optimise workflow processes and strengthen team performance metrics
- Pioneered new training methodologies for staff development, resulting in marked improvements in service consistency and operational excellence
- Championed workplace wellness initiatives while maintaining rigorous quality standards, fostering a positive environment that enhanced productivity
Bath & Body WorksSan Diego, California
Key Holder Supervisor
10.2018 - 02.2019
Job overview
- Guide customers to boost satisfaction and sales, enhancing store reputation.
- Maintain stock levels for a seamless shopping experience, reducing stockouts.
- Train new staff on inventory processes, improving team efficiency.
- Resolve cash discrepancies swiftly, ensuring financial accuracy.
- Implement merchandising strategies to enhance product visibility.
- Pioneered digital inventory tracking system and reorganised store layout, enhancing customer flow and reducing product stockouts.
- Spearheaded store security protocols and cash management procedures, ensuring zero discrepancies during high-volume transactions.
- Cultivated strong team dynamics through peer mentoring and knowledge sharing, elevating overall store performance and customer satisfaction.
- Developed data-driven merchandising solutions by monitoring customer behavior patterns and purchase trends.
- Revolutionized visual merchandising approach through creative product placement strategies, boosting customer engagement.
- Streamlined inventory management through data-driven forecasting, optimising stock levels and minimising product gaps during peak shopping periods.
Prestige Portraits by LifetouchSan Diego, California
Senior Coordinator
07.2014 - 11.2018
Job overview
- Ensure facility safety and maintenance, enhancing operational efficiency.
- Prepare and manage documents, improving organizational processes.
- Coordinate meetings to implement necessary operational changes.
- Handle customer interactions, ensuring satisfaction and issue resolution.
- Supervise sales and inventory, maintaining high service standards.
- Orchestrated customer service excellence by resolving inquiries, processing orders, and ensuring quality standards through proactive monitoring
- Led cross-functional teams in sales operations, inventory management, and customer service delivery while maintaining operational efficiency
- Developed comprehensive employee training programs and workplace safety initiatives based on thorough needs analysis and performance metrics
- Managed workforce scheduling and documentation while providing guidance on company policies, career advancement, and employee benefits
- Streamlined facility maintenance protocols and optimised document management systems to enhance operational workflow and safety compliance standards
Pro-tech Painting San Diego, California
Administrative Assistant
10.2012 - 01.2014
Job overview
- Managed comprehensive office operations including scheduling, database maintenance, and payroll processing
- Coordinated multi-line phone system and visitor reception for improved client communication
- Executed accurate bookkeeping tasks and maintained detailed records management systems
- Streamlined administrative workflows through efficient operation of office equipment and software
- Served as primary point of contact for visitors and callers, facilitating effective communication between stakeholders while maintaining professional front desk operations.
- Optimized resource management by implementing efficient filing systems, maintaining inventory controls, and coordinating supply chain operations.
- Orchestrated payroll operations and attendance tracking, ensuring accurate record maintenance and timely processing of employee compensation.
- Modernized administrative processes through strategic implementation of digital tools and automated workflows, reducing manual task completion time
Education
Mountain Cove HighBoise, ID
High School Diploma
06-2002
Skills
- Team member support
- Task prioritization
- Food safety oversight
- High volume dining
- POS operation
- Strong work ethic
- Professional appearance
- Exceptional customer service
- Positive guest interactions
- Customer feedback management
- Inventory management
- Team management
- Payroll
- Multitasking and organization
- Scheduling
- Mail handling
- Records retrieval
- Office equipment maintenance
- Report analysis
- Phone call answering
- Administrative support
- Microsoft Word
- Travel arrangements
- Client relations
- Training and mentoring
- Staff development
- Task delegation
- Inventory control
- Workflow management
- Goal oriented
- Safety protocols
- Attention to detail
- Reliability and punctuality
References
- Myrka Vazques - (619) 816-0289
- Christopher Degeneres - (559) 936-0922
- Gabrielle Mendez - (619) 416-6565
Food Handlers Certified
Premier Food Safety
October 2022 - November 2025
Timeline
Supervisor
Compass Group
08.2021 - 08.2022
Server
Aspire Lounge
02.2019 - Current
Key Holder Supervisor
Bath & Body Works
10.2018 - 02.2019
Senior Coordinator
Prestige Portraits by Lifetouch
07.2014 - 11.2018
Administrative Assistant
Pro-tech Painting
10.2012 - 01.2014
Mountain Cove High
High School Diploma
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