Monica Marquez
Lakewood,CO
Summary
Experienced Executive Staff Assistant (Administrative Assistant), with over 15 years of experience in Public Service and the Private Sector. Excellent Administrative Support in Human Resources, Client and Customer Service, Staff Training, Help Desk and Communication, Event Coordinator and Planning, Department Purchasing. Excellent reputation for resolving problems and improving customer satisfaction.
Driven and resourceful administrative professional. 15+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Several years' experience in Information Systems including Database Management, Software conversions, Desktop Publishing and Inventory Control.
Overview
31
31
years of professional experience
Work History
Temporary HR Aide
Colorado Department Of Revenue
Denver, Colorado
08.2021 - Current
- Assist Talent Acquisition Analyst team with hiring processes.
- Process work within NeoGov Applicant Tracking System (ATS) throughout recruitment and staffing actions.
- Assist HR Analyst with finalizing recruitment, hiring process and associated personnel actions.
- Process weekly appropriate new hire forms, meeting restricted timelines of approximately 100 + applicants.
- Obtain signatures and approvals needed to process each personnel action.
- Other job-related duties as assigned in addition to Background check processes.
Executive Administrative Assistant
Denver Human Services
Denver, Colorado
01.2009 - 01.2017
- Assisted Division Director and Family and Adult Assistance Division Management team 0f 10 and staff of 500 plus employees.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Produced accurate office files, updated spreadsheets and crafted presentations to support executives and boost team productivity.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Scheduling and Coordinating meetings, managing daily calendars, managing travel arrangements, greeting and escorting guests
- Managing Organizational Charts, Staff Roster, Division Newsletter, Website bridge
- Human Resources Talent Acquisition coordination and managing Position Management, Onboarding staff
- Purchasing and reconciliation of all equipment and supplies
- Division Event Coordinator and planning
Eligibility Technician
Denver Human Services
Denver, CO
01.2007 - 01.2009
- Interviewing Clients on all pertinent confidential sensitive personal information related to income, residency and medical for eligibility for public assistance for Child Support, Colorado Works, SNAP, Medicaid benefits.
- Assisted clients on completing public assistance application for public benefits.
- Retrieved pertinent information related to case by accessing 6 different interface software Systems.
- Maintained client files throughout intake process, eligibility process and approval.
- Case management for up to 200 cases monthly.
Human Resources Generalist
Denver Parks & Recreation
Denver, CO
01.1999 - 01.2007
- Liaison between multiple business divisions to improve communications for 6 General Park Districts, 30 Recreation Centers and 6 Golf Courses
- Onboarding, Recruitment, Talent Acquisition. Conducted career fairs, screened resumes, and interviewed applicants to build candidate pipelines and enhance company culture
- Guided new hires and department supervisors on policies, procedures and personnel paperwork
- Office Management maintained and order front office forms, equipment and supplies
- Receptionist and Customer Service for all incoming calls and walk-ins
- Liaised with HR and payroll to coordinate and manage employee leaves of absence
- Improved quality of hiring decisions by working with hiring managers on new comprehensive employment selection processes
Customer Service Representative
Denver Treasury
Denver, CO
01.1998 - 01.1999
- Collects, records, and deposits all City and County of Denver taxes and other City revenues, and ensures compliance with all applicable tax law.
- Property and excise taxes, including billing, payment processing, reconciliation, tax compliance, tax collection, tax auditing, and taxpayer education.
- Managed over 50 customer calls per day.
Office Assistant
Denver, EEB - Electronic Engineering Bureau
Denver, Colorado
01.1997 - 01.1998
- Managed Database on city agency portable radio records for 10+ Police Districts
- Developed and implemented Central Filing System for radio maintenance logs and forms older than 3 years and current
- Performed and supported receptionist and administrative functions
- Generated and distributed reports on database records requested by various City Agencies
Marketing Support Coordinator
Unisource
Englewood, Colorado
01.1992 - 01.1996
- Managed data entry functions for inventory product records and Vendor Supplier Vendor records.
- Converted computer database records for implementation of major system software upgrades.
- Supervised clerical staff duties, filing duties and scheduling project
- Secretarial and Administrative support and backup to Administrative staff.
- Developed, coordinated and maintained national corporate desktop publishing price book catalogs for 4 different regions.
Computer Operator & Data Control Specialist
PRC Realty Systems
Englewood, Colorado
01.1987 - 01.1993
- Ran daily batch production jobs on large IBM mainframes.
- Created and maintained system parameters, functions and system library definitions for real estate property market.
- In charge of assigned major data software conversions, performed personnel training and developed user documentation
- Administered help desk functions with 40 nationwide locations and interdepartmental personnel
- Changed and replaced backup tapes regularly and performed detailed server backups.
- Helped programmers and systems analyst test, debug and improve new software programs.
Education
Computer Science
Arapahoe Community College
2002
Computer Science
Red Rocks Community College
1993
Skills
- Research and Analytical Skills
- Microsoft Office Suite
- Strong Organizational Skills
- Professional, Courteous and Fair
- Critical Thinking
- Verbal and Written Communication
- Problem Solving
- Decision Making
- HR policies knowledge
- Google Suites
- Efficient
- Detailed orientated
- Computer Literate
Timeline
Temporary HR Aide
Colorado Department Of Revenue
08.2021 - Current
Executive Administrative Assistant
Denver Human Services
01.2009 - 01.2017
Eligibility Technician
Denver Human Services
01.2007 - 01.2009
Human Resources Generalist
Denver Parks & Recreation
01.1999 - 01.2007
Customer Service Representative
Denver Treasury
01.1998 - 01.1999
Office Assistant
Denver, EEB - Electronic Engineering Bureau
01.1997 - 01.1998
Marketing Support Coordinator
Unisource
01.1992 - 01.1996
Computer Operator & Data Control Specialist
PRC Realty Systems
01.1987 - 01.1993
Computer Science
Arapahoe Community College
Computer Science
Red Rocks Community College