Monica Marshall
Simpsonville,SC
Summary
Results-oriented and dynamic Case Manager with 9+ years of experience providing comprehensive support and advocacy for individuals in need. Current Case Manager with 10 plus years of expertise in managing diverse range of human services tasks including facilitating team meetings, the ability to handle multiple projects at once with a high degree of accuracy and performance management. Exhibits outstanding organizational and interpersonal skills leveraged to build positive working relations with clients and employees.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Family Adoption Specialist
South Carolina Department Of Social Services
08.2023 - Current
- Collaborated closely with child placing agencies to facilitate seamless transitions for families moving from a foster care home study to an adoptive home study.
- Reduced wait times for adoption placements through diligent monitoring of child availability lists across multiple jurisdictions.
- Facilitated successful adoptions with thorough background checks and home study evaluations.
- Maintained detailed family case files to track progress, communicate updates with families and key stakeholders, and ensure timely completion of all steps in the adoption process.
- Assisted families in navigating interstate adoptions, addressing unique challenges associated with differing state laws and requirements.
Legal Assistant
South Carolina Department Of Social Services
12.2021 - Current
- Organized documents to manage paper and electronic filing systems of clients.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Managed high-volume workload while maintaining strict attention to detail on every task such as drafting pleadings, completing affidavits or summarizing adoption paperwork accurately.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes in a professional and timely fashion.
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
CWS Case Manager - Adoptions
South Carolina Department Of Social Services
09.2015 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Executed thorough and accurate case files that ensured compliance during random audits
- Consulted with external stakeholders to coordinate and provide comprehensive services to clients
- Mentored, trained and onboarded new employees on case management best practices that ensured new employees were successful in their new role in a fast-paced environment
Education
Master of Science - Psychology
Southern New Hampshire University
Hooksett, NHBachelor of Arts - Applied Behavior Analysis
University of Kansas
Lawrence, KSSkills
- Documentation accuracy
- Child Welfare Knowledge
- Time Management
- Crisis Intervention Techniques
- Employee Relations
- Training facilitation
- Client Relations
- Case Management
- Strategic/Analytical Planning
- Research and Investigation
Certification
Certified Investigator #1651-095 Investigative Adoption Home Studies - recognized by the South Carolina Judicial Circuits
Timeline
Family Adoption Specialist
South Carolina Department Of Social Services
08.2023 - Current
Legal Assistant
South Carolina Department Of Social Services
12.2021 - Current
CWS Case Manager - Adoptions
South Carolina Department Of Social Services
09.2015 - Current
Master of Science - Psychology
Southern New Hampshire University
Bachelor of Arts - Applied Behavior Analysis
University of Kansas