Monica Martinez

Administrative & Organizational:

• Scheduling and Calendar Management
• Correspondence Management: Handling emails, and other forms of communication on behalf of the employer.
• Document Management: Organizing and managing files, both physical and digital. Creating SOP's, meeting notes.
• Travel Arrangements: Booking flights, hotels, transportation, and creating itineraries for business or personal trips.
• Event Planning: Organizing and coordinating events, both personal and professional.
• Research: Conducting research on various topics as needed by the employer.
• Record Keeping: Maintaining records and files, including financial records.

Personal Support

• Errand Running: Handling personal errands such as shopping, dry cleaning, and other tasks.
• Household Management: Managing household staff, coordinating cleaning services, and handling other household tasks.
• Personal Shopping: Sourcing and purchasing gifts, clothing, or other items for the employer.
• Gift Procurement: Remembering birthdays and anniversaries, and purchasing appropriate gifts.
• Pet Care: Assisting with pet care, including feeding, grooming, and arranging vet appointments.
• Lifestyle Management: Managing healthcare logistics, organizing wardrobe changes, and researching experiences or activities

• Implemented continuous improvement initiatives by regularly reviewing processes and adapting as needed to optimize performance.
• Enhanced team collaboration with cross-functional departments, ensuring seamless communication and alignment of objectives.
• Monitored project progress through regular status updates, proactively identifying risks and implementing mitigation strategies.
• Managed stakeholder expectations through effective communication of project updates, milestones, and challenges faced during execution.
• Conducted thorough risk assessments for each project phase to minimize potential pitfalls throughout the lifecycle.
• Maintained schedules to meet key milestones at every project phase.
• Communicated project plans and progress to key stakeholders and project contributors.
• Monitored project progress, identified risks and implemented corrective measures to acquire success.
• Established and managed change management processes to fulfill successful project transitions.
• Partnered with project team members to identify and quickly address problems.
• Coordinated cross-functional teams to determine timely delivery and compliance of project requirements.
• Crafted and maintained project plans and schedules to meet organizational objectives.
• Oversaw large portfolio of projects to support teams, report progress, and influence positive outcomes for key stakeholders.
• Monitored project progress, identified risks and took corrective action as needed.
• Reported regularly to managers on project budget, progress, and technical problems.
• Maintained open communication by presenting regular updates on project status to customers.
• Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
• Tracked project and team member performance closely to quickly intervene in mistakes or delays.

• Delivered reliable solutions by overseeing software design, development, testing, implementation, and support phases of IT projects.
• Streamlined project delivery by implementing Agile methodologies and improving collaboration among team members.
• Facilitated communication among team members to solve complex technical challenges efficiently and effectively.
• Managed cross-functional teams to ensure efficient allocation of resources and successful project completion.
• Developed project management roadmap to define project objectives, timelines and milestones.
• Built and maintained strong relationships with stakeholders, resulting in increased trust and collaboration on future projects.
• Coordinated with stakeholders to gather requirements and provide updates on progress throughout projects'' lifecycles.
• Optimized internal processes through regular review meetings with team members aimed at identifying areas for improvement.
• Developed detailed project plans, outlining clear objectives, timelines, and deliverables for IT projects.
• Developed project plans identifying key issues, approaches and performance metrics.
• Led and managed staff of 20 team members engaged in administering complex IT infrastructure.
• Oversaw quality assurance testing processes, ensuring that all software met organizational standards before deployment.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Identified plans and resources required to meet project goals and objectives.
• Monitored project performance to identify areas of improvement and make adjustments.
• Proved successful working within tight deadlines and a fast-paced environment.
• Wrote, updated and maintained project documentation.