Monica Martinez
Commercial Sales Specialist
Houston,TX
Summary
Adapt at enhancing customer satisfaction and streamlining operations, I leveraged my roles at AutoZone to excel in delivery efficiency and customer service excellence. My expertise encompasses strategic planning and cash handling, ensuring reliability and punctuality. Achieved significant improvements in order fulfillment, underscoring my commitment to operational excellence and customer relations.
Overview
6
6
years of professional experience
Work History
Commercial Sales Specialist
AutoZone
Houston, TX
12.2019 - Current
- Delivered packages to customers in a timely and efficient manner.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Delivered customer orders and collected payments to keep accounts current.
- Demonstrated professional conduct with clients to deliver outstanding customer service.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Engaged customers to identify their automotive needs and recommend solutions.
- Managed inventory levels to ensure product availability for customers.
- Demonstrated product features and benefits to enhance customer understanding.
- Processed transactions accurately to ensure a smooth checkout experience.
- Assisted in developing promotional displays to attract customer interest.
- Resolved customer inquiries and concerns in a timely manner.
Education
High School Diploma -
Houston Math, Science, And Technology Center High
Houston, TX05-2008
Skills
- Delivery pickup
- Order picking and processing
- Strategic planning
- Returns processing
- Cash handling
- Online orders preparation
- Payment collection
- Customer service excellence
- Customer relations
- Reliability and punctuality
Languages
Spanish
Professional
English
Professional
Affiliations
- Babysitting.
- reading
- gardening
- organization
Timeline
Commercial Sales Specialist
AutoZone
12.2019 - Current
High School Diploma -
Houston Math, Science, And Technology Center High