- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Music
- Reading
- Video Gaming
- Strategy Games
- I like trying new recipes and food trends
Monica McCulley
Reno,NV
Summary
Dynamic retail management professional with a proven track record of enhancing team development and delivering exceptional customer service at Gary's Tuxedos. Expertise in multitasking, operational efficiency, and customer satisfaction drives a commitment to achieving organizational objectives. Strong problem-solving abilities and effective communication skills facilitate seamless collaboration within teams, while a meticulous approach to order management ensures high accuracy in product selection and timely deliveries. Prepared to embrace new challenges with enthusiasm and dedication, consistently striving for excellence in every aspect of the role.
Overview
27
27
years of professional experience
Work History
Personal Online Shopper
Walmart
Reno, NV
04.2025 - Current
- Curated personalized shopping experiences based on customer preferences and purchasing history.
- Collaborated with store associates to ensure product availability and accurate order fulfillment.
- Utilized Walmart's online shopping platform to streamline order processing and enhance user experience.
- Implemented strategies to improve customer satisfaction through timely communication and support.
- Trained new team members on best practices for online shopping operations and customer engagement.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Contributed to team objectives in fast-paced environment.
- Curated personalized shopping experiences based on customer preferences and feedback.
- Conducted quality checks on products prior to shipment to ensure accuracy and customer satisfaction.
- Trained new team members on best practices for order processing and customer service standards.
- Executed online order fulfillment, ensuring accuracy and timeliness in product selection.
Manager
Gary's Tuxedos
Reno, NV
12.2000 - 04.2002
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Assistant Store Manager
Limited Too
Reno, NV
12.1999 - 11.2000
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Assistant Store Manager
Claire's Stores
Reno, NV
01.1999 - 12.1999
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
Education
High School Diploma -
Live Oak High School
Morgan Hill, CA06-1992
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Staff training and development
- Staff management
- Heavy lifting
- Online order processing
- Prioritizing orders
- Customer relations
- Verifying order accuracy
- Merchandise selection
- Multitasking
Interests
Timeline
Personal Online Shopper
Walmart
04.2025 - Current
Manager
Gary's Tuxedos
12.2000 - 04.2002
Assistant Store Manager
Limited Too
12.1999 - 11.2000
Assistant Store Manager
Claire's Stores
01.1999 - 12.1999
High School Diploma -
Live Oak High School