Monica McDuffie
Savannah,GA
Summary
To obtain a position in an organization where my customer service experience will be maximized. I thrive in challenging environments where I can interact with others and exchange positive ideas. To obtain rewarding customer service position with a company that provides growth and career advancement opportunities. Customer-oriented Supervisor with seven years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in customer service industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
19
19
years of professional experience
Work History
Convivium Supervisor
Thrive on Skidaway Senior Living
06.2022 - Current
- Provide dining and table service to residents and guest in the community, maintain dining rooms and designated areas in the accordance with thrive senior living standards .I am responsible for proper meal and cleaning of dining rooms Assisting residents with daily menu selections.
Administrative Assistant
Bag’s Inc.
10.2019 - Current
- Interview New Applicants for open position, Schedule Orientation, Train new employees, Attend job fairs, recruiter
- Establish and maintain effective working relationships with staff, customers and others encountered in the course of work
- Perform general filing with knowledge, Assist with office clerks and management
- Schedule badge appointments, build schedules in kronos.
Billing Specialist
Spectrum Business
09.2019 - 10.2021
- Processed high volumes of billing transactions, ensuring accuracy and adherence to company policies.
- Resolved billing discrepancies through thorough analysis and effective communication with clients and internal teams.
- Implemented improvements in billing workflows, enhancing efficiency and reducing processing time.
- Trained junior staff on billing software and best practices, fostering a collaborative team environment.
- Managed end-to-end billing cycle, from invoice generation to payment reconciliation, maintaining strict deadlines.
Produce Production Supervisor
Whole Foods Market
02.2013 - 02.2017
- Provide excellent customer service and address consumer needs in a timely and effective manner
- Surprise and delight the customers with consistent, delicious food
- Ensure a fresh and appealing display by keeping cases and shelves clean and well stocked by front-facing, checking codes, rotating, and removing out-of-date products
- Cut fruits and vegetables consistently and safely while maintaining high productivity levels
- Maintain accurate department signage and pricing
- Maintain back stock in good order.
Human Resources Assistant
Target
09.2011 - 02.2013
- Recruit and screen individual for hiring purposes
- Schedule job interviews for potential candidates
- Preform new team member orientation
- Input all new hire information into the system.
Bartender
Applebee’s
08.2006 - 11.2011
- Provided professional and courteous service to customers and co-workers
- Inventory all beverage products and mixers
- Responsible for serving alcoholic and non-alcoholic beverages to guests ensuring that intoxication levels are kept within legal limits
- Handle cash appropriately
- Key holder.
Assistant Manager
Spencer’s Gifts
07.2006 - 12.2010
- Effectively merchandise, sign and price
- Assist the Store manager in coordinating Store activities in order to achieve Store sales plan and profit
- Train and mentor Sales Associates using Company programs in order to achieve Company standards
- Provide leadership and support to the Store Associates in order to ensure that all aspects of Guest
- Manage loss prevention techniques in order to reduce shrinkage
- Assist Manager in completing all sales, personnel and inventory paperwork.
Education
High School Diploma -
Irvington High School
01.2003
Skills
- Staff Management
- Strategic Planning
- Goal-Oriented
- Processes and Procedures
- Policy Enforcement
- Training and Mentoring
- Schedule Development
- Training and mentoring
Timeline
Convivium Supervisor
Thrive on Skidaway Senior Living
06.2022 - Current
Administrative Assistant
Bag’s Inc.
10.2019 - Current
Billing Specialist
Spectrum Business
09.2019 - 10.2021
Produce Production Supervisor
Whole Foods Market
02.2013 - 02.2017
Human Resources Assistant
Target
09.2011 - 02.2013
Bartender
Applebee’s
08.2006 - 11.2011
Assistant Manager
Spencer’s Gifts
07.2006 - 12.2010
High School Diploma -
Irvington High School