Monica McElveen
Westwego,LA
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
14
14
years of professional experience
Work History
Product Support Specialist
IDI Distributors
2018.03 - 2023.03
- Enhanced customer satisfaction by providing timely and accurate product support.
- Resolved technical issues for clients through effective troubleshooting and problem-solving techniques.
- Improved the overall efficiency of the support team with streamlined processes and clear communication.
- Managed a high volume of support tickets, maintaining a consistent record of prompt resolution times.
- Conducted comprehensive product training sessions for both internal staff and external customers.
- Increased knowledge base usage by creating detailed articles on common product issues and solutions.
Distribution Manager
Foam Depot / Accella
2012.02 - 2018.02
- Oversees the recruitment process, from screening and interviewing to selecting suitable candidates
- Manages all aspects of corporate personnel policies, correspondence, and filing, ensuring a well-organized office environment
- Assists in the revision and improvement of department forms and the hiring process, contributing to overall efficiency.
Human Resources Administrative Assistant
Alaska Interstate Construction
2009.04 - 2010.11
- Conducted comprehensive candidate screening, interviews, and selection to ensure the recruitment of high-quality employees
- Streamlined administrative tasks by maintaining corporate personnel policies, handling correspondence, and improving the company's filing system
- Efficiently managed health and 401K employee benefits, occupational injury/illness records, and drug test result administration.
Guest Service Rep
North Star Inn
2009.01 - 2009.04
- Managed and coordinated guest reservations, ensuring efficient and seamless check-in and check-out procedures
- Provided tailored assistance to guests, meeting individual needs and enhancing overall experience.
Education
Associate of Applied Science - Medical Radiologic Technology
Delgado Community College
New Orleans, LA05.2024
High School Diploma -
East Jefferson High School
Metairie, LA05.2003
Skills
- Reliable, Dependable, Strong Analytical and Organizational Skills
- Remote Support
- Excellent Interpersonal Skills, Phone and Office Etiquette
- Software: All Windows Operating Systems, MS Word
- Excel, PowerPoint, and Outlook
- Aggressive Learner, Filled in for Receptionist, Payroll and HR Manager
- Telephone Support
- Cross-Functional Collaboration
- Records Review
- Issue Reporting
- Project Management
- Data Analysis
- Customer Service
Timeline
Product Support Specialist
IDI Distributors
2018.03 - 2023.03
Distribution Manager
Foam Depot / Accella
2012.02 - 2018.02
Human Resources Administrative Assistant
Alaska Interstate Construction
2009.04 - 2010.11
Guest Service Rep
North Star Inn
2009.01 - 2009.04
Associate of Applied Science - Medical Radiologic Technology
Delgado Community College
High School Diploma -
East Jefferson High School
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