Summary
Overview
Work History
Education
Skills
Timeline
Generic

Martha Keosababian

Pico Rivera,CA

Summary

Motivated professional with self-confidence, integrity and commitment to excellence with experience in customer service and business management. Creative, passionate and a proactive problem-solver; organized and attentive to detail. Strong leadership and communication skills gained from work place experience. Ability to create strong relationships and discover the needs of others in order to help positively affect their lives.

Overview

4
4
years of professional experience

Work History

Product Support Specialist

Jack Henry & Associates
12.2023 - Current
  • Assisted customers with banking needs and inquiries.
  • Educated customers on online banking and mobile banking applications.
  • Maintained friendly and professional customer interactions.
  • Executed wire transfers, stop payments and account transfers.
  • Processed applications for new accounts.
  • Participated in ongoing training programs aimed at enhancing customer service skills and staying current on evolving industry standards.
  • Enhanced customer satisfaction by promptly addressing and resolving online banking inquiries.
  • Managed high call volumes while maintaining professionalism and efficiency during peak periods.

Customer Service Specialist

Maximus
02.2021 - 08.2023
  • Taking in-bound calls and answering questions with appropriate pre-scripted responses which must be read verbatim to provide basic, general, and claim-specific information.
  • Participated in team meetings and training sessions to stay informed about company updates and changes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Assisted in booking appointments for vaccination line and other public health department inquiries.

Education

Bachelor of Science - Business Management

University of Phoenix
La Palma, CA
05.2016

Some College (No Degree) - Behavior Technician Certification

Autism Learning Partners
Downey, CA

Skills

  • Customer service
  • Verbal/written communication
  • Effective time management
  • Issue resolution
  • Training and mentoring
  • Accounting abilities
  • Bilingual
  • Data entry
  • MS Office proficient
  • Team leadership
  • Detail-oriented
  • Reliable and dependable
  • Hard-working
  • Motivated
  • Multitasking and Time Management
  • Professional and Courteous
  • Writing and Editing Skills
  • Problem-Solving

Timeline

Product Support Specialist

Jack Henry & Associates
12.2023 - Current

Customer Service Specialist

Maximus
02.2021 - 08.2023

Bachelor of Science - Business Management

University of Phoenix

Some College (No Degree) - Behavior Technician Certification

Autism Learning Partners

Similar Profiles

CREATE PROFILE
Martha Keosababian