Monica M Cisler
Greenville,Wisconsin
Summary
Experienced Food and Beverage Director with a strong background in management and customer service, dedicated to driving excellence in event execution. Proven track record of overseeing seamless operations from initial planning to final execution, resulting in successful and memorable events. Expertise in team leadership and vendor coordination ensures the delivery of high-quality catering services that exceed client expectations. Seeking an challenging position within a distinguished organization that values innovative solutions and exceptional service.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Director of Catering & Payroll Specialist
Elior North America
05.2019 - Current
- Work closely and developed relationships with all departments on the UWO campus to provide excellent customer service.
- Directed catering operations, ensuring seamless event execution and exceptional client satisfaction across UWO campus
- Directed staffing strategies for various events at multiple locations to enhance operational efficiency and service quality.
- Collaborated with culinary teams to develop innovative menu offerings to exceed clients expectations.
- Established and maintained vendor relationships to enhance service quality and cost efficiency.
- Mentored catering staff, fostering professional development and enhancing team performance through training programs.
- Conducted post-event evaluations with clients to gather feedback on services provided, identifying areas for improvement or potential upselling opportunities.
- Streamlined operations by implementing efficient processes in scheduling, staffing, and inventory management.
- Supervised catering staff to reinforce adherence to organizational policies and safety regulations.
- Collaborated with chefs and culinary teams to design customized menus, ensuring a memorable event.
- Achieved timely invoicing and accurate accounts receivable tracking for catered events. Fostered collaboration with UWO finance department to maintain adherence to campus invoicing protocols.
- Achieved successful implementation of new timekeeping system through comprehensive training for managers and employees. Resolved troubleshooting issues to optimize system performance.
- Executed payroll authorization for Elior North America on UWO campus, maintaining financial integrity for 120 employees.
Catering Manager
Sodexo - University of Oshkosh Wisconsin
02.2016 - 07.2019
- Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Restructured and improved deficiency of catering department by establishing and implementing departmental policies, goals, objectives, and procedures.
- Spearheaded and improved time management practices to reduce overtime by 40% over two years in catering, while maintaining the highest levels of customer service.
- Secured, directed and coordinated activities of all catered events, meetings and conventions at multiple locations throughout University of Wisconsin Oshkosh.
- Trained and managed supervisors and staff and achieved significant improvements in their productivity and quality of service.
- Monitored event activities in order to ensure compliance with applicable regulations and laws, satisfaction of clients, and resolution of any problems that arise.
- Was instrumental in changing customer service standards throughout UW Oshkosh campus which raised customer service scores.
- Coordinated with multiple departments daily to ensure open lines of communication and resolve conflicts.
Food and Beverage Operations Manager
Holiday Inn Appleton
09.2007 - 01.2016
- Executed daily operations of 2 restaurants, kitchen, bars and full banquet facility.
- Reviewed financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Transformed failing food and beverage departments, by controlling food and beverage cost along with lowering labor to ensure budget goals were exceeded. Increased GOP to 115% of budget.
- Monitored budgets and payroll records, and reviewed financial transactions in order to ensure that expenditures are authorized and budgeted.
- Monitored compliance with health and fire regulations regarding food preparation and serving, and building maintenance in dining facilities.
- Estimated food, liquor, wine, and other beverage consumption in order to anticipate amounts to be purchased and requisitioned. Scheduled and received all food and beverage purchases.
- Reviewed menus and analyzed recipes in order to determine labor and overhead costs, and assigned prices to menu items.
- Established and implemented departmental policies, goals, objectives, and procedures, conferred with department heads, management team, and staff members as necessary.
- Established standards for customer service in all aspects of the facility.
- Determined staffing requirements, interviewed, hired, trained and scheduled employees, and oversaw their personnel process and established salaries and performance reviews.
- Reviewed work procedures and operational problems in order to determine ways to improve service, performance, and safety.
- Implemented an employee cross training program and achieved significant improvements in their productivity.
- Structured and maintained all meeting contracts.
- Developed and implemented product marketing strategies including advertising campaigns and sales promotions.
Clubhouse Manager
Glacier Wood Golf Club
12.2004 - 12.2006
- Oversaw daily operations, ensuring exceptional member experiences and facility maintenance.
- Managed clubhouse staff, fostering teamwork and enhancing service quality through training initiatives.
- Developed and implemented operational procedures to improve efficiency in clubhouse management.
- Coordinated events and activities, driving member engagement and satisfaction.
Education
Elementary Education -
Silver Lake College
Manitowoc, WisconsinSkills
- Clear understanding of golf course operations
- Team leadership
- Relationship building
- Inventory management
- Food safety compliance
- Menu development
- Event planning proficiency
- Strategic issue analysis
Certification
ServSafe Certification
Timeline
Director of Catering & Payroll Specialist
Elior North America
05.2019 - Current
Catering Manager
Sodexo - University of Oshkosh Wisconsin
02.2016 - 07.2019
Food and Beverage Operations Manager
Holiday Inn Appleton
09.2007 - 01.2016
Clubhouse Manager
Glacier Wood Golf Club
12.2004 - 12.2006
Elementary Education -
Silver Lake College