Monica Mckillip
Cashier
Fort Smith,AR
Summary
Dynamic Assistant Manager at Petescorp with a proven track record in operations management and team leadership. Enhanced customer satisfaction through effective problem-solving and collaboration, while maintaining a safe and organized environment. Skilled in cost reduction and employee performance evaluations, driving team motivation and delivering exceptional service.
Overview
2025
2025
years of professional experience
Work History
Assistant Manager
Petescorp
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Engaged with customers to gather feedback, using insights to improve service and product offerings.
Packaging/labeling
Quapaw Food Service/Cypress Valley
06.2021 - 10.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Paid attention to detail while completing assignments.
Education
N/A - N/A
Vinita High School
Vinita, OK05.1990
Skills
Operations management
Team leadership
Employee performance evaluations
Cost reduction
Problem-solving
Task delegation
Team motivation
Decision-making
Time management
Customer service
Customer relations
Adaptability and flexibility
Team collaboration
Timeline
Packaging/labeling
Quapaw Food Service/Cypress Valley
06.2021 - 10.2024
Assistant Manager
Petescorp
N/A - N/A
Vinita High School