Monica Mejia

Motivational Training Specialist excited to develop successful training plans that meet dynamic company and employee needs. Accustomed to collaborating with managers to hone in on unique requirements. Prepared to bring classroom and virtual training abilities developed over 6-year training career to a growth-oriented role.

• During Covid, worked with a new co-worker and other business partners to develop an elearning training course for all incoming schedulers, continued working with the team to move to in-person training, once travel was approved again.
• GIV cross center scheduling project – Worked and met with Customer Support teams and Corporate Customer Support to come up with a plan for all-center scheduling for the GIV. Originated rules and long-term goals, scenarios and testing.
• GIII Standardized Scheduling –Traveled to Long Beach to encourage the team there to standardize their scheduling with the scheduling in Savannah. While there, conceptualized training dates that would coordinate with Savannah's and recomputed the AS400. Worked with Ed Dean, Savannah G1159 Program Manager and CSM, PM and CM in Long Beach to accomplish this goal.
• SAP Error Reports –Having previously worked with corporate finance to audit and reconcile the SAP reports for all centers in 2001, in 2009 I led an initiative to write User Guides, train and provide hands-on support for Learning Centers' SAP Error Report Reconciliation. Notable accomplishments at Dallas, West Palm Beach, St Louis, Tucson, Teterboro
• TMS Team—Training Management Systems. I participated in massive data collection, analysis, and formation of the Client Training Cycle.
• Third Party Vendor Service Desk-Compucom-Liaison – Wrote all Operations Support Group Knowledge Based Articles for Compucom Teammates to use when completing or forwarding a ticket. Helped broker relationship between Compucom and FlightSafety communicating at the highest levels within both groups.
• ERT Standardization – work with multiple Operational groups and directors to standardize Fact Sheets and process for new elearning Engine Run Taxi training.

• Learning Design & Development Specialist, 2018, Present, Brett Fitch, David Ferner, Develop and deliver training to all newly hired customer support teammates, Work with Regional Directors of Client Experience to maintain training and provide specialty training sessions for individual center needs, Maintain employee records for training, Maintain training plan for customer support development and insure all training requirements have been met
• Corporate Operations Support, 2012, 2018, Kim Kernaghan, Shawna Torregrosa, Abby Levin, Coordinate Curriculum Data for all courses company wide., Work with all centers to insure regulatory conforming training., Answer Service Desk tickets submitted by teammates and educate center teammates on the issues encountered in all business applications., Coordinate Orion footprint changes and create Orion courses
• Houston Learning Center, 2003, 2012, Angela Brown, David Glass, Assistant Customer Support Manager for the Houston Learning Center, TSA coordinator for our foreign clients (assist foreign pilots through the TSA application and approval process required to attend aviation training in the US), Scheduler for busiest aircraft programs at Houston Learning Center. Back up for all other programs at the center., FlightSafety Scheduler: Pilot training is highly regulated by each pilot's governing country's aviation authority (i.e. FAA for USA). Scheduling pilot training requires a multi-faceted logic combining a detailed understanding of complex regulation, Customer contract details, Training Location course offerings, resource limitations, and Training Location capacity goals. After scheduling the pilot into the approved course, a Scheduler assigns the resources required for the course (classroom, simulator, instructors, etc), makes any accommodation reservations required (hotel, car), and prepared the pilot's arrival ‘Welcome Folder'., Accounts Receivable: Created invoices for all clients' training events at the Houston Learning Center. Ensured timely payment according to customer's contract. The contracts and pricing varied significantly among customers and often times were quite complex requiring specialized quotes and conditions in SAP. Account research reconciliation and in SAP., Appointed to the Corporate QMS team to help develop processes for Customer Support company-wide.
• Corporate Business Systems, 2002, 2003, Linda Zinn, Researched and reconciled errors in SAP using SAP reports for all centers (worldwide) 2002-2003., Assisted in the recovery of hundreds of thousands in unearned revenue for the company by identifying errors., Worked on SAP Patch testing company wide., Used my skills and knowledge for instructing web based classes on SAP to company teammates.
• Savannah's Gulfstream Learning Center, 1998, 2002, Susan Baker, Greg Wedding, Started at the front desk, as concierge. Moved into the Customer Support office as Scheduler for pilot training (for G1159)., Recognized as a top performer in scheduler position and invited to train teammates at the Long Beach Learning Center., In May 2001, promoted to scheduler for the busiest aircraft program (GIV).

• Systems training in most software systems for newly hired Customer Support agents and Schedulers
• Curriculum Creation/Editing
• In-person and virtual training
• Troubleshooting all questions with systems and trouble shooting when things are not working with training follow-up
• Training Soft Skills: Customer Service Skills
• Creation of courses in Scheduling System
• Pilot, Maintenance and Cabin Attendant scheduling
• Edit/maintain data through a Proxy
• Records of Training completion and training
• Billing and Account Reconciliation in SAP
• Knowledge of instructor systems
• ISO 9000 QMS Auditor
• Working remotely