Monica Mendes
Dorchester,MA
Summary
Dependable Housekeeper with solid history of cleaning industry service. Proficient in maintaining bathrooms and kitchens, as well as providing top-quality hotel and motel services. Highly organized and team-driven with strong customer satisfaction focus.
Overview
16
16
years of professional experience
Work History
Housekeeper
Hotels
06.2019 - 12.2020
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Waitress
Restaurant
02.2005 - 10.2006
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
Education
Associate of Arts - Culinary Arts
Escola De Hotelaria E Turismo, Praia
Praia, Cape Verde07.2018
High School Diploma -
Liceu De Santa Catarina
Asomada, Cape Verde07.2017
Skills
- Guest Relations
- Housekeeping
- Hospitality Background
- Residential Cleaning
- Teamwork and collaboration
- Interpersonal skills
- Organizational skills
- Guest Service and Support
- Excellent Oral and Written Communication
- Customer Service-Focused
Languages
Portuguese
Native or Bilingual
Spanish
Full Professional
Cape Verdean Creole
Native or Bilingual
Timeline
Housekeeper
Hotels
06.2019 - 12.2020
Waitress
Restaurant
02.2005 - 10.2006
Associate of Arts - Culinary Arts
Escola De Hotelaria E Turismo, Praia
High School Diploma -
Liceu De Santa Catarina
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