Open To Work
MONICA MENICUCCI
Glendale
Work Preference
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
21
21
years of professional experience
Work History
Maya Therapy Center
Life skills facilitator/case manager
Tempe
09.2025 - 04.2026
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Lead Bht/Case Manager Coordinator
New beginning with PEACE
Scottsdale
05.2024 - 08.2025
- Supervised daily activities of clients in behavioral health programs.
- Implemented individualized care plans based on client assessments.
- Collaborated with healthcare professionals to coordinate treatment strategies.
- Engaged clients in therapeutic activities to enhance emotional well-being.
- Attended weekly staff meetings and provided updates on assigned cases as well as daily update on clients charts
- Conducted crisis intervention when necessary.
- Supervised subordinate Behavioral Health Technicians on shift assignments, providing guidance and feedback as needed.
- Participated in multi-disciplinary team meetings to discuss client care strategies and develop treatment plans.
- Assessed clients and developed individualized treatment plans in collaboration with professional staff.
- Encouraged positive social interaction among clients participating in therapeutic activities.
- Provided transportation for clients to appointments when necessary.
- Developed and implemented behavior modification plans for clients exhibiting challenging behaviors due to their mental illness or substance abuse issues.
OFFICE MANAGER
MARINA ANTIAGING MEDISPA
NEW JERSEY
10.2015 - 10.2018
- Managed administrative functions for a high-end medical spa providing Botox, body sculpting, chemical peels, skin tightening, laser hair removal treatments.
- Trained new hires on product knowledge, sales strategies, and compliance regulatory information.
- Upsold services to grow revenue, documented client preferences, and provided feedback to doctors.
- Maintained communication with existing client base; sent marketing collateral, and performed check-ins.
- Prepared the required daily and monthly revenue budget reports and provided them to senior leaders.
- Oversaw vendor relationships, ordered and tracked inventory and received deliveries.
- Performed sculpture treatment, as needed.
FRONT DESK ASSISTANT/OFFICE MANAGER
NEW LIFESTYLE MEDICAL
NEW JERSEY
02.2013 - 09.2015
- Supported the Psychologist and LSCW on outpatient care for medical and substance abuse patients.
- Provided vivitrol injections to patients and observed behavior post injection.
- Performed all pre-authorization transactions for medicine and visits and ensuring proper billing.
- Consistently updated charts and patient data in the database system.
- Oversaw all sanitation efforts in all work stations and offices, consistently and effortlessly.
- Ordered office and medical supplies, monitored inventory, and managed vendor relations.
- Called in medicine for patients, completed reports for hazardous incidents, and answered all inbound calls.
FRONT DESK MEDICAL ASSISTANT/PHLEBOTOMIST
NUHEIGHTS PEDIATRICS
NEW JERSEY
01.2012 - 01.2013
- Assisted physicians with all administrative assignments and tasks which needed to be performed.
- Drew blood when collections were required and performed a variety of vaccine injections.
- Trained all administrative and phlebotomist new hires.
- Oversaw all office and administrative duties, answered calls, managed patient charts, and kept smooth office flow.
- Responsible for obtaining pre-authorization insurance coverage pre-procedure.
- Sent out and daily schedule for physicians, nurses, office staff, and distributed accordingly.
- Answered phones, called in prescriptions, provided post-care doctor's information to patients.
TITLE PROCESSOR
RELIANT ABSTRACT & SETTLEMENT
NEW JERSEY
01.2005 - 05.2009
- Reviewed all files and title commitments to determine judgements and outstanding liens against property.
- Communicated with all parties effectively and with accurate information per transaction.
- Examined abstract search results to create title commitments and provided to underwriters in an effort to close case with all parties involved.
Education
Business Administration -
Eastwick College
Medical Assistant/clearance Card, CPR, Peer Support Certificated, Hipaatraining Certification -
Star Academy
Skills
- Office Management
- Client Relations
- Confidential/Discreet
- Vaccine Injection
- Front Desk Manager
- Medicine Administration
- Chart Management
- New Hire Training
- Practice fusion, best notes, kareo
- Vendor Management
- Revenue and Budget Reporting
- Office Practicum
- Advanced MD
- G-Suite
- Microsoft Office Suite/365
Technical Skillset
- Kareo
- Office Practicum
- Advanced MD
- G-Suite
- Microsoft Office Suite/365
Timeline
Maya Therapy Center
Life skills facilitator/case manager
09.2025 - 04.2026
Lead Bht/Case Manager Coordinator
New beginning with PEACE
05.2024 - 08.2025
OFFICE MANAGER
MARINA ANTIAGING MEDISPA
10.2015 - 10.2018
FRONT DESK ASSISTANT/OFFICE MANAGER
NEW LIFESTYLE MEDICAL
02.2013 - 09.2015
FRONT DESK MEDICAL ASSISTANT/PHLEBOTOMIST
NUHEIGHTS PEDIATRICS
01.2012 - 01.2013
TITLE PROCESSOR
RELIANT ABSTRACT & SETTLEMENT
01.2005 - 05.2009
Business Administration -
Eastwick College
Medical Assistant/clearance Card, CPR, Peer Support Certificated, Hipaatraining Certification -
Star Academy