Monica Mercado
Corpus Christi,TX
Summary
Business developer experience with a total of five plus years of experience in phone sales and customer communication skills. Afterwards, advancing to a sales associate using the phone skills from BDC towards achieving the Mark of Excellence award for three years straight at Beck&Masten. Aiming to use my skills that I have obtained over the years towards a new career/goal.
Overview
12
12
years of professional experience
Work History
Sales Associate
Champs Meat Market
10.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Beck & Masten Buck GMC
Sales Professional
10.2019 - 12.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
Business Developer Executive
Volkswagen of Corpus Christi
11.2017 - 10.2019
- Conducted thorough market research for informed decision-making on product development and pricing strategies.
- Collaborated with internal departments to optimize efficiency, ensuring seamless communication between teams for improved project outcomes.
- Increased client base by consistently networking and building strong professional relationships.
- Implemented data-driven approach to identify potential risks and areas of improvement within the organization, leading to proactive problem-solving measures.
Assistant Manager, Customer Service
Sonic Drive In
10.2012 - 10.2016
- Provided exceptional support to management, assisting in daily operations and decision-making processes.
- Managed inventory levels effectively, reducing waste while ensuring availability of necessary products/services at all times.
- Created a positive work environment for staff members, promoting teamwork and employee morale.
- Improved customer satisfaction by addressing and resolving customer complaints in a timely manner.
Education
High School Diploma -
Calallen High School
05-2013
Skills
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Goal oriented
- Flexible schedule
- Complex Problem-solving
- Adapt to diverse groups
- Inventory control
- CRM software proficiency
- Account updates
- Proficient in Excel and Word
Timeline
Sales Associate
Champs Meat Market
10.2024 - Current
Beck & Masten Buck GMC
Sales Professional
10.2019 - 12.2022
Business Developer Executive
Volkswagen of Corpus Christi
11.2017 - 10.2019
Assistant Manager, Customer Service
Sonic Drive In
10.2012 - 10.2016
High School Diploma -
Calallen High School
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