Monica Mercado

• Handles all incoming calls for the emergency department

• Promptly answers, screens, and process medical service requests

• Coordinate the transfer of information to agencies and facilitates in support of timely and safe patient discharges

• Makes phone calls to patient care facilities in search of appropriate placement options for patient transfer

• Data entry, telephone and email communication and record keeping

• Input orders as requested by physician

• Responsible for monitoring cardiac rhythms

• Handles all incoming calls for the emergency department

• Performs registration, insurance processing, and discharge planning

• Call volume 40-50 calls a day for various emergency room inquiries

• Promptly answers, screens, and process medical service requests and telephone inquiries with strict adherence to confidentiality agreements and policies and procedures

• Demonstrates flexibility in providing coverage

• Inputs orders as requested by physician