Monica Meyer
Dayton,Ohio
Summary
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
15
15
years of professional experience
Work History
Front Desk Receptionist
Hampton Inn By Hilton Brooksville/Dade City
11.2023 - 12.2025
- Managed front desk operations, ensuring seamless guest check-in and check-out processes.
- Coordinated scheduling for appointments, meetings, and facility usage to optimize resources.
- Maintained accurate records of guest interactions and inquiries using property management software.
Front Desk Agent/Banquet Server
Crown Plaza Hotel
08.2019 - 11.2023
- Monitored daily occupancy rates and adjusted staffing levels accordingly to meet demand fluctuations.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for guests.
- Set up and dismantled banquet spaces according to event specifications.
- Delivered exceptional service to guests, ensuring satisfaction throughout events.
Server/Bartender
Little York Tavern and Pizza
06.2011 - 08.2019
- Delivered exceptional customer service, ensuring a positive dining experience for all patrons.
- Resolved customer complaints promptly, demonstrating strong problem-solving skills and empathy.
- Trained new servers on menu offerings and restaurant procedures, enhancing team performance.
Education
Paralegal Studies -
Sinclair Community College
Dayton, Ohio06-2017
High School Diploma -
Miami East High School
Casstown, Ohio05-2002
Skills
- Excellent communication skills
- High conflict situations
- Time management
- Office administration
- Skilled in Microsoft Suite
- Attention to detail
- Experienced in promoting sales
- Customer service
- Detailed data entry
- Scheduling and effective planning
- Problem-solving skills
- Complex Problem-solving
Timeline
Front Desk Receptionist
Hampton Inn By Hilton Brooksville/Dade City
11.2023 - 12.2025
Front Desk Agent/Banquet Server
Crown Plaza Hotel
08.2019 - 11.2023
Server/Bartender
Little York Tavern and Pizza
06.2011 - 08.2019
Paralegal Studies -
Sinclair Community College
High School Diploma -
Miami East High School