Monica Meza
Dallas,TX
Summary
Dynamic and devoted professional with a proven track record at Paris Baguette, excelling in customer service and team development. Expert in inventory management and event coordination, I drive sales and enhance guest relations through effective problem-solving and enthusiastic leadership. Committed to creating memorable experiences while maintaining operational excellence.
Overview
2
2
Certifications
5
5
years of professional experience
Work History
General Manager
Paris Baguette
, TX
11.2025 - 08.2026
- Led daily store operations and front-of-house teams, maintaining strong customer service, presentation, cleanliness, and operational standards.
- Hired, trained, scheduled, and coached employees while managing staffing needs and performance expectations.
- Managed inventory, ordering, waste control, cash handling, sales performance, and labor metrics to support efficient and profitable operations.
- Resolved customer concerns professionally and trained staff to create a welcoming, consistent brand experience.
Assistant Manager
Paris Baguette
Grand Prairie, TX
10.2023 - 05.2025
- Promoted from Team Member to Shift Lead and Assistant Manager while supporting daily operations of a high-volume customer-facing location.
- Trained and supervised team members, assisted with recruiting and onboarding, and handled guest concerns with professionalism and urgency.
50/50 Raffle Seller
Cowboys
Arlington, TX
08.2023 - 12.2023
- Engaged guests in high-traffic areas, explained products and charitable impact, answered questions, and encouraged purchases.
- Used strong product knowledge, communication, and an energetic customer-first approach to drive ticket sales.
Seasonal Team Member
UTA Bookstore
Arlington, TX
08.2023 - 09.2023
- Fulfilled and packaged high volumes of online orders, organized products for customer pickup, and supported textbook purchases in-store.
- Assisted customers with pickups and questions while maintaining an organized sales and fulfillment area.
Event Coordinator
Kyokai Con
McAllen, Texas
10.2021 - 08.2023
- Coordinated logistics for event setup and breakdown schedules.
- Managed vendor relationships to secure supplies and services for events.
- Developed event timelines ensuring smooth execution of activities.
- Led volunteer teams during events, providing guidance and support as needed.
- Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
- Provided on-site support during the day of the event including problem solving if necessary.
Marketing Intern
UTA
Arlington, TX
08.2022 - 12.2022
- Assisted in developing marketing materials for UTA events and campaigns.
- Conducted market research to identify trends and consumer preferences for UTA services.
- Managed social media accounts, creating engaging content to enhance UTA's online presence.
- Participated in brainstorming sessions with marketing team members to develop ideas for campaigns.
Education
Bachelor of Communication -
University of Texas at Arlington
Arlington, TX09.2026
Skills
- Customer service and support
- Event coordination
- Marketing strategies
- Social media management
- Customer relations
- Cross-functional team management
- POS systems expertise
- Cash and card transactions
- Sales assistance
- Product knowledge
- Inventory management
- Order fulfillment
- Store opening and closing
- Team training and development
- Scheduling and planning
- Guest relations management
- Store organization and layout
- High-volume service delivery
- Problem solving
Extracurriculars
UTA Communication Study Abroad
Tokyo/Kyoto, Japan July 2024
- Participated in a 6-week multimedia production class
- Produced high-quality video montages, edits and short-form content
- Wrote journalistic articles to accompany media
Certification
IBM Generative AI
Timeline
General Manager
Paris Baguette
11.2025 - 08.2026
Assistant Manager
Paris Baguette
10.2023 - 05.2025
50/50 Raffle Seller
Cowboys
08.2023 - 12.2023
Seasonal Team Member
UTA Bookstore
08.2023 - 09.2023
Marketing Intern
UTA
08.2022 - 12.2022
Event Coordinator
Kyokai Con
10.2021 - 08.2023
Bachelor of Communication -
University of Texas at Arlington