Monica Mize
Brunswick
Summary
Dynamic professional with a proven track record in childcare and medical billing, exemplified during tenure at Cleveland Clinic. Renowned for fostering healthy environments and ensuring safety, while effectively managing patient records. Skilled in observation and assessment, with a strong commitment to empathy and patience, driving positive outcomes in diverse settings.
Overview
21
21
years of professional experience
Work History
Childcare Provider
Self Employed Services
01.2025 - Current
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Developed age-appropriate activities and crafts to engage children.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
- Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
Photographer
Self Employed Services
01.2014 - Current
- Digitally edited photos to enhance appearance.
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Edited, toned, captioned, and uploaded photographs for publication.
- Took photos from different angles and perspectives to capture perfect images.
- Developed strong relationships with clients through clear communication and professionalism.
- Scheduled and booked locations for photo shoots, working collaboratively with clients and contacts.
- Provided exceptional customer service throughout the entire process from initial consultation to delivery of final products.
Medical Biller
Premier Billing Network
04.2015 - 04.2016
- Verified insurance of patients to determine eligibility.
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Filed and updated patient information and medical records.
- Ensured timely payments from insurance providers through submission of accurate and complete claims.
- Posted payments and collections on regular basis.
- Collected payments and applied to patient accounts.
- Reduced claim denials by meticulously reviewing patient insurance information and coding practices.
Medical Biller
Quadax
11.2013 - 04.2014
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Managed appeals process for denied claims, resulting in successful reimbursements from insurance companies.
- Collected payments and applied to patient accounts.
- Posted payments and collections on regular basis.
- Resolved discrepancies in accounts receivable reports, contributing to improved cash flow management.
Patient Access Representative
Cleveland Clinic
03.2004 - 04.2013
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
- Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
- Contributed to a positive work environment by fostering strong relationships among colleagues, promoting teamwork, and sharing best practices.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Education
Associates - Medical Billing And Coding
Fortis College
Cleveland, OHMaster Of Business - Business
University of Phoenix
Tempe, AZ01.2018
Bachelor Of Business Administration And Management - Business
University of Phoenix
Tempe, AZ04.2016
Skills
- Patience and empathy
- Child supervision
- Childcare
- Hygiene and cleanliness
- Group leadership
- Observation and assessment
- Healthy environments
- Safety
Timeline
Childcare Provider
Self Employed Services
01.2025 - Current
Medical Biller
Premier Billing Network
04.2015 - 04.2016
Photographer
Self Employed Services
01.2014 - Current
Medical Biller
Quadax
11.2013 - 04.2014
Patient Access Representative
Cleveland Clinic
03.2004 - 04.2013
Associates - Medical Billing And Coding
Fortis College
Master Of Business - Business
University of Phoenix
Bachelor Of Business Administration And Management - Business
University of Phoenix
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