Monica M Jones
Voorhees,NJ
Summary
Experienced in partnering with healthcare professionals, dedicated to driving improvement in patient safety and enhancing the patient & family experience. Providing the family voice, ensuring alignment of all aspects of the needs and expectations of patients and their loved ones. Deep understanding of the healthcare industry, committed to fostering collaborative relationships and implementing effective strategies for optimal outcomes. Together, creating a healthcare environment that prioritizes patient well-being and satisfaction.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Senior Family Consultant
Childrens Hospital of Philadelphia
02.2015 - Current
- January 2020- January 2022 Sole Family Consultant for CHOP Enterprise
- Chair Systems Family Advisory Council and established King of Prussia Family Advisory Council
- Family Centered Care Educator for all CHOP staff
- Be The Breakthrough Certified trainer
- Family representative for key design, patient safety and improvement groups
- CHOP Government Affairs Patient Advocacy
- Recruit, train and establish Family Partners for Family Partner Program, Family Advisory Councils, and focus groups
- Preceptor for Social Work Interns
- Member of Expansion Leadership Team New Patient Tower
- Created safe spaces for parents to share experiences and learn from one another, building supportive networks among client groups.
- Facilitated group sessions for parents, providing education on topics such as positive discipline techniques and effective communication strategies.
- Conducted thorough evaluations of family environments, identifying areas for improvement and potential risks to child development.
- Utilized data-driven approaches in evaluating client progress, making informed decisions regarding ongoing intervention strategies.
- Collaborated with multidisciplinary teams to develop comprehensive care plans that addressed unique needs of each client.
- Coordinated with other professionals in supporting client families, including therapists, social workers, and educators to provide comprehensive approach to care.
- Participated in ongoing professional development opportunities to stay current on best practices within field of family consultation.
Board Member
CHOP CARES
01.2022 - Current
- Collaborated with other board members to develop and execute programs and initiatives to advance organizational mission.
- Drove strategic planning efforts to align with company vision and long-term objectives.
- Prepared and presented reports to inform board on organizational progress and goals.
Facilitator, Penn CHIPS Course
University Penn Health Systems
01.2024 - Current
- This course provides learners with tools to address health and health care inequities using quality improvement methods
- Learners will be able to explore upstream causes of health and healthcare inequities including historical and current day practices routed in racism, sexism, classism, and queer-and-transphobia, among other practices of oppression
LEND Fellow
Childrens Hospital of Philadelphia
07.2013 - 06.2014
- Leadership Education in Neuro developmental and Related Disabilities (LEND) Program is to support development of exemplary clinical expertise, skills and competence for care of children with neuro developmental and related disorders; and to instill qualities that promote interpersonal leadership in service of improving quality of life and outcomes for these children and their families
- Applied research technique to determine effectiveness of Family Centered Care interventions.
Accounts Receivable Representative
Penn Cardiology
07.2001 - 10.2005
- Charge entry for office visits, inpatient, and outpatient procedures
- AR Follow up on rejections, appeals and Medicare edits
- Master Scheduling for practice and designated replacement for Lead Patient Service Representative
- Evaluated the effectiveness of current credit control measures, recommending changes were needed to minimize risk exposure.
Lead Patient Service Representative
PENN MEDICINE AT RADNOR
07.1998 - 06.2001
- Prepared payroll and time keeping for 13 employees
- Coordinated Master scheduling for practice, patient appointments and registration
- Charge entry for patient services for Cardiology, Gastroenterology and Hematology
- Charge entry for complex procedures: Chemotherapy, Colonoscopy, Upper GI, Stress Testing and Rebetron Therapy
Patient Service Representative
Childrens Hospital of Philadelphia
05.1992 - 04.1998
- Assist in training for new Patient Service Representatives
- Master Scheduling for 6 Attending Physicians and 55 Resident Assistants
- Appointment scheduler, chart preparation, ordered labs and X-rays for the Primary Care Center
- Filed and maintained patient records in accordance with HIPAA regulations.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
Education
Bachelor of Science - HUMAN SERVICES
Chestnut Hill College
Philadelphia, PA05.2023
High School Diploma - instrumental music
High School For Creative & Performing Arts CAPA
Philadelphia, PA06.1988
Skills
- Patient Advocate
- Strategic Planning
- Facilitation Techniques
- Staff Management
- Community Outreach
- Family Centered Care
Certification
- Be the Breakthrough Trainer
- Language of Caring Trainer
- DX Certified in Registration, Master Scheduling Charge Entry, Payment Posting and PCS.
- Medical Terminology, ICD-9 and CPT Coding
- Microsoft Office
- Consumer Health Services
- Basic Life Support for Adults and Children
Timeline
Facilitator, Penn CHIPS Course
University Penn Health Systems
01.2024 - Current
Board Member
CHOP CARES
01.2022 - Current
Senior Family Consultant
Childrens Hospital of Philadelphia
02.2015 - Current
LEND Fellow
Childrens Hospital of Philadelphia
07.2013 - 06.2014
Accounts Receivable Representative
Penn Cardiology
07.2001 - 10.2005
Lead Patient Service Representative
PENN MEDICINE AT RADNOR
07.1998 - 06.2001
Patient Service Representative
Childrens Hospital of Philadelphia
05.1992 - 04.1998
- Be the Breakthrough Trainer
- Language of Caring Trainer
- DX Certified in Registration, Master Scheduling Charge Entry, Payment Posting and PCS.
- Medical Terminology, ICD-9 and CPT Coding
- Microsoft Office
- Consumer Health Services
- Basic Life Support for Adults and Children
Bachelor of Science - HUMAN SERVICES
Chestnut Hill College
High School Diploma - instrumental music
High School For Creative & Performing Arts CAPA
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