Robin Pownall
Philadelphia,PA
Summary
Dynamic Certified Pharmacy Technician with a track record of enhancing workflow and patient care at Childrens Hospital of Philadelphia, Perform Rx & CVS Pharmacy. Fluent in medication preparation, customer interaction, and medical terminology. Skilled in compounding and pharmacuetical calculations. Known for strong collaboration within healthcare teams and adaptability to meet changing needs. Expertise in prescription processing, prior authorization claims and maintaining compliance with safety standards. Reliable, driven, and focused on giving the highest quality patient care.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
Childrens Hospital of Philadelphia, CHOP
05.2022 - 04.2024
- Assisted the pharmacy staff in all pharmacy duties to ensure proper workflow by answering calls over the phone from patients, caregivers, doctors, other pharmacies & hospital personnel. Navigating through Epic and Hyperspace to fulfill the patients medication therapy needs.
- Worked alongside the RPh to pull, count & fill the prescriptions to each patients individual needs with absolute accuracy. Used fillmaster to reconstitute medications & compounds.
- Accurately calculated & measured doses using precise scales and electronic devices for compounding sterile preparations using the USP797 standards & procedures & the compound formulation recipe.
- Efficiently and carefully compounded hazardous chemotherapy medications using a laminar flow hood and aseptic technique to correctly compound each medication wearing proper PPE, calculating each prescription, gathering all materials required to complete the hazardous compound.
- Enhanced pharmacy workflow by assisting in the ques, handling any insurance discrepancies & problem solving to help fill the patients medication correctly & in a timely matter.
- Responsible for handling the register & ringing out patients in a retail pharmacy setting. Verifying all patient information following HIPPA, ensuring the correct medication is dispensed to the correct patient. Patient care was top priority with each and every encounter.
- Transcribed prescriptions from providers, input insurance to patients profile regarding the primary to tertiary carriers ensuring the proper insurance carrier is billed for each prescription.
- Created encounters directly to providers for each patient to start a prior authorization and help get the medication quickly reviewed for eligibility to be covered. Worked as liaison between patients, providers and insurances companies regarding each prior authorization submitted assisting them with any further medication therapy questions/needs.
- Assisted in other various pharmacy duties such as inventory control, putting away warehouse deliveries, scanning each item into the system & then stocking on shelves in correct place ensuring quality control.
- Organizing supplies, maintaining a clean and friendly workspace at all times. Periodically assisted in delivering medication to patients bedside with our MED2BEDS program.
Pharmacy Technician
CVS Pharmacy
04.2012 - 09.2017
- Answered incoming calls in pharmacy receiving prescriptions electronically in queue and processing appropriately.
- Solved patient medication issues over the phone and in person by providing them with quality care based on their individual needs.
- Receiving prescriptions at drop off, entering them into the proper patients profile, ensuring the correct insurance is being billed also most importantly that the correct medication, dose/strength/form is chosen to be filled.
- Assisted in maintaining proper workflow at production, pulling the correct medication matching the NDC & checking package size, deferring to the RPh for any questions while filling medications.
- Counting, pouring, weighing, labeling the correct medication form and amount in the correct vial/dram/bottle while optimizing quality control filling each patients medication.
Pharmacy Technician Prior Authorization I
Perform Rx
02.2015 - 11.2016
- Answered calls in call center related to prior authorization requests, intaking patient information into system, accurately assisting with their insurance needs.
- Submitted insurance overrides in Argus for pharmacies (if applicable) based upon the insurance carriers given criteria.
- Properly & efficiently Intake, process & review prior authorization requests directly from the physician, reviewing on a technician level based on insurance criteria then forwarding to RPh for further review if necessary.
- Supported team members during peak hours, assisting in overtime and taking on extra workloads once my initial work was completed for optimal patient care.
- Assisted RPh and insurance companies with medication therapy management services for improved patient adherence and overall health outcomes.
- Provided valuable feedback to management for process improvements and changes that led to increased patient satisfaction levels and decreased wait times.
Education
No Degree - Pharmacy Technician
Lincoln Technical Institute
Philadelphia, PAHigh School Diploma -
John W Hallahan
Philadelphia, PA01-2004
Skills
- Problem-solving skills
- FDA and HIPAA compliance
- Inventory management
- Customer service
- Pharmaceutical calculations
- Insurance confirmation
- Advanced math skills
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Pharmacy Technician
Childrens Hospital of Philadelphia, CHOP
05.2022 - 04.2024
Pharmacy Technician Prior Authorization I
Perform Rx
02.2015 - 11.2016
Pharmacy Technician
CVS Pharmacy
04.2012 - 09.2017
No Degree - Pharmacy Technician
Lincoln Technical Institute
High School Diploma -
John W Hallahan
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