Monica Torres
Flushing,ny
Summary
Bilingual professional (English–Spanish) with solid experience as a teacher assistant, customer service representative, driver, and cleaning specialist in both hospital and commercial environments. Recognized for being responsible, empathetic, and an excellent communicator. Passionate about supporting children's development and delivering high-quality service to clients and patients.
Overview
21
21
years of professional experience
Work History
Teacher Assistant
Positive Beginnings Preschool
NY, NY
01.2023 - Current
- Support lead teacher in academic and recreational activities
- Supervise children in classroom and during outdoor play
- Prepare learning materials and maintain classroom order
- Communicate effectively with parents and staff
Driver & Customer Service Representative
Humana
NY
01.2019 - 01.2021
- Safely transported clients and medical items
- Assisted clients with benefit-related inquiries
- Handled calls and resolved service-related issues
- Coordinated efficient delivery routes per HIPAA/safety standards
Hospital Housekeeping
Valley Hospital
NJ
01.2015 - 01.2019
- Disinfected patient and surgical areas following strict protocols
- Managed medical waste and infection control procedures
- Responded to urgent cleaning requests professionally
Commercial Cleaning
Nemco
NJ
01.2010 - 01.2015
- Deep-cleaned offices and retail spaces
- Operated waxing, polishing, and scrubbing equipment
- Maintained cleanliness standards and reported issues
Residential & Commercial Cleaning Specialist
Coverall
NJ
01.2004 - 01.2010
- Company Overview: Residential & Commercial Cleaning Services
- Cleaned floors, carpets, furniture, and shared spaces
- Performed client-requested special cleaning tasks
- Ensured quality service in diverse environments
- Residential & Commercial Cleaning Services
Education
Associate Degree - Dental Mechanics
Pontificia Universidad Javeriana
ColombiaTechnical Degree - Administration and Services
Instituto Commercial Moderno
ColombiaSkills
- Classroom support and child supervision
- Customer service
- Light vehicle transportation and safety
- Active listening
- Conflict resolution
- Hospital cleaning expertise
- Commercial cleaning expertise
- Strong teamwork
- Leadership qualities
- Bilingual
- High adaptability
- Work ethic
Timeline
Teacher Assistant
Positive Beginnings Preschool
01.2023 - Current
Driver & Customer Service Representative
Humana
01.2019 - 01.2021
Hospital Housekeeping
Valley Hospital
01.2015 - 01.2019
Commercial Cleaning
Nemco
01.2010 - 01.2015
Residential & Commercial Cleaning Specialist
Coverall
01.2004 - 01.2010
Associate Degree - Dental Mechanics
Pontificia Universidad Javeriana
Technical Degree - Administration and Services
Instituto Commercial Moderno
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