Summary
Overview
Work History
Education
Skills
Coursework
Languages
Timeline
Volunteer

Monica Moore

Cypress,TX

Summary

Dynamic Travel Consultant accomplished in working with business and private clients. Sales-oriented and committed to client service and satisfaction. Well-versed in rules, regulations and best practices impacting different types of travel. Dedicated and meticulous Solutions Consultant with over 5 years of experience excelling at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Flexible and focused team player with expertise in customer relationship management, document control, time management and complex problem-solving. Dependable self-starter seeking to leverage background into travel industry role with a progressive organization.

Overview

8
8
years of professional experience

Work History

Travel Agent/ Owner

Belles Vacances Travel Agency
11.2019 - Current
  • Responsible for providing daily operations, management, sales, and customer service to client base
  • Create processes and procedures to ensure time management and client satisfaction
  • Responsible for daily accounting and marketing for company growth.

Patient Affairs Coordinator

Houston Methodist TMHSPG Bone and Joint Clinic of Houston
09.2015 - 01.2018
  • Responsible for processing all release of information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service
  • Create processes and procedures to establish patient satisfaction and meet compliance criteria
  • Manage contract employees and provide training in documenting, scanning, indexing medical records
  • At all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations
  • Completes release of information requests including retrieving patient's medical chart and returning chart, scanning medical record accurately and correctly and transmitting daily, according to requests, established procedures, and established standards of quality and productivity
  • Validates requests and authorizations for release of medical information according to established procedures
  • Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing
  • Provides excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems
  • May receive incoming requests including opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries, depending on the needs to the client.

Medical Records Clerk

Bone and Joint Clinic of Houston
08.2015 - 09.2015
  • Responsible for processing all release of information requests in a timely and efficient manner ensuring accuracy and providing customers with the highest quality product and customer service
  • At all times safeguard and protect the patient's right to privacy by ensuring that only authorized individuals have access to the patient's medical information and that all releases of information are in compliance with the request, authorization, company policy and HIPAA regulations
  • Completes release of information requests including retrieving patient's medical chart and returning chart, scanning medical record accurately and correctly and transmitting daily, according to requests, established procedures, and established standards of quality and productivity
  • Validates requests and authorizations for release of medical information according to established procedures
  • Performs quality checks on all work to assure accuracy of the release, confidentiality, and proper invoicing
  • Provides excellent customer service by being attentive and respectful; insures understanding of customer request and follows-through as promised; and being proactive in identifying client concerns, or problems
  • May receive incoming requests including opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries, depending on the needs to the client.

Education

Associates of Applied Sciences in Health Information Technology -

Kaplan University
01.2015

Skills

  • Leisure Travel
  • International Reservations
  • Travel Arrangements
  • Hotel Accommodations
  • Administrative Tasks
  • Client Networking
  • Special Needs Travelers
  • Social Media
  • Client Relations
  • Service Promotion
  • Itinerary Planning
  • Marketing
  • Client Relationship Building
  • Relationship Management
  • Cultural Awareness
  • Regulations and Compliance
  • Geography Knowledge
  • Client Consultations
  • Reservations Management

Coursework

  • Medical Coding
  • Reimbursement Methodologies
  • Quality Assurance and Statistics
  • Legal Aspects of Health Information
  • Automation of Health Information

Languages

Spanish
Limited

Timeline

Travel Agent/ Owner

Belles Vacances Travel Agency
11.2019 - Current

Patient Affairs Coordinator

Houston Methodist TMHSPG Bone and Joint Clinic of Houston
09.2015 - 01.2018

Medical Records Clerk

Bone and Joint Clinic of Houston
08.2015 - 09.2015

Associates of Applied Sciences in Health Information Technology -

Kaplan University

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Monica Moore