Monica morales
IRVING
Summary
Dynamic professional with strong customer service and problem-solving skills. Proven ability to enhance team performance and manage schedules effectively to ensure exceptional customer satisfaction. Results-oriented Customer Service Manager with over five years of experience in optimizing team operations. Skilled in schedule coordination and relationship management, driving performance improvements and resolving complex customer issues to enhance satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
RDA
SMILES BY DESIGHN
Flower Mound
10.2023 - Current
- Developed innovative solutions that enhanced team performance and outcomes.
- Collaborated with diverse coworkers to achieve goals and resolve product-related issues.
- Assisted with customer requests and answered questions to improve satisfaction.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Worked effectively in team environments to make the workplace more productive.
Customer Service Manager
J & B AUTO REPAIR
Grand Prairie
02.2016 - 01.2021
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer inquiries and complaints through phone, email, and in-person interactions.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings
- Coordinated schedules for service appointments and technician assignments efficiently.
- Supervised daily operations of customer service team at a busy auto repair shop.
Education
High School Diploma -
GANISHA HIGH
Pomona, CA07-1989
Skills
- Team collaboration
- Customer service
- Problem solving
- Schedule coordination
- Performance improvement
- Relationship management
Languages
Spanish
Full Professional
Timeline
RDA
SMILES BY DESIGHN
10.2023 - Current
Customer Service Manager
J & B AUTO REPAIR
02.2016 - 01.2021
High School Diploma -
GANISHA HIGH