Dana Lewis

• Cleaned and sterilized instruments and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
• Presented treatment plans, reviewed financial agreements, retained consents and reviewed post-op instructions.
• Performed general chair-side duties for general, cosmetic dentistry, endo procedures, and oral surgery.
• Documented and updated medical history, and took patients x-rays and vitals.
• Performed all dental procedures ie; dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, fillings and sealants, Also used ITero scanning and fabricating for Essix trays, occlusal guards and whitening trays.

• Scheduled, rescheduled, and cancelled appointments for dental patients.
• Answered high volume of telephone calls to offer office information, answer questions, and direct calls to staff.
• Greet and check out patients to determine needs and direct accordingly.
• Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
• Managed patient billing processes for timely, accurate payments.

• Oversee all patient account management and daily office operations including claims processing, account and insurance aging and sending billing statements as needed.
• Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
• Trained new hires on company processes while managing employees to achieve maximum production.
• Controlled finances to lower costs and keep business operating within budget.
• Successfully managed budgets and allocated resources to maximize productivity and profitability.
• Because this office was a start up practice, I also performed all RDA needs until found new hire for the positions needed.

RDA duties

All Oral and Maxillofacial procedures, along with lead duties.