Monica Morris
Henderson
Summary
Results-driven analyst specializing in payment analysis and billing data analytics at Southwest Gas Corporation. Achieved $90,701 in cost savings through process optimization and improved financial controls. Proficient in Power BI reporting with a strong track record of delivering impactful solutions that enhance operational efficiency and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Analyst I – Customer Technology Support (Payments & Billing Focus)
Southwest Gas Corporation
Las Vegas
04.2024 - Current
- Designed and deployed a Power BI Bill Print & Payment Performance Dashboard integrating print volumes, costs, and returned‑mail insights — strengthening financial visibility and enabling improved receivables planning.
- Lead analysis, requirements development, testing cycles, and vendor coordination to optimize payment and invoice operations.
- Advanced billing and payment data integrity by identifying root causes of returned mail (no such address/street/number, vacant, deceased) and recommending system remediation, enhancing invoice delivery success.
- Partnered with FIS to coordinate testing, workflows, and defect resolution for SAP Rise Cloud ERP migration, directly supporting modernization of billing and payment‑related processes.
- Delivered $90,701 in cost savings by optimizing invoice‑related project requests and strengthening financial controls.
- Corrected ownership of CARE/LIRA print and mailing costs, resulting in $60,431 in savings and restoring financial accuracy in payment-related budget allocations.
- Supported readiness activities for payment and billing enhancements, coordinating cross‑functional testing (Regulation, Credit, Treasury) to prevent gaps in customer receivables.
Management Assistant – Customer Solutions (Billing & Operational Support)
Southwest Gas Corporation
03.2021 - 04.2024
- Processed SAP Concur travel/expense requests while managing 10 departmental contracts, ensuring compliance with billing agreements.
- Assisted with budgeting, financial planning, and departmental invoice processes to ensure accurate billing and payment operations.
- Coordinated interdepartmental efforts for customer-facing programs and communications to enhance service delivery.
- Supported cross‑functional teams for rate recovery, billing alignment, and technology governance.
Administrative Assistant – Information Services/CIO (Contract & Systems Support)
Southwest Gas Corporation
10.2019 - 03.2021
- Managed 130+ contracts, including technology agreements supporting digital billing, communications, and payment channels.
- Coordinated governance meetings and system events to enhance customer payment journeys.
- Supported cross‑functional teams in rate recovery, billing alignment, and technology governance initiatives.
Education
Master of Business Administration -
University of Phoenix
Skills
- Payment analysis
- Bill print and eBPP
- Credit and collections
- Billing data analytics
- SAP S/4 C4C and FIS/Fiserv ecosystems
- Power BI reporting
- Excel modeling
- KPI analysis
- Process optimization
- System validation processes
- Service quality assurance
- Account support services
- User needs assessment
- Project time optimization
- Team collaboration tools
- Problem solving
- Attention to detail
Payments Focused Accomplishments
- Processed 527 AP invoices and completed all 2025 accruals supporting payment workflows.
- Developed a consolidated SharePoint repository with Change Request and Incident tracking for billing & payment operations.
- Led Bill Print cross-training to ensure redundancy in payment/invoice continuity operations.
- Recognized via SAP 'Excellence in Cloud ERP Migration' Award for contributions to billing & payment modernization.
Roles And Responsibilities
- Office Administrative Manager
- Executive Assistant/Assistant Accountant
- Export Agent
- Restaurant Manager
- Paralegal (U.S. Navy, Honorable Discharge)
Key Qualifications
Bill print, EBPP, credit & collections, address quality, returned-mail reduction, Requirements gathering, workflow mapping, KPI analysis, root-cause analysis, SAP S/4, C4C, FIS/Fiserv ecosystems, MyAccount, Power BI dashboards, Excel modeling, trends forecasting, payment failure analysis, UAT, functional testing, defect tracking, release readiness, Vendor management, project coordination, financial partners
Timeline
Analyst I – Customer Technology Support (Payments & Billing Focus)
Southwest Gas Corporation
04.2024 - Current
Management Assistant – Customer Solutions (Billing & Operational Support)
Southwest Gas Corporation
03.2021 - 04.2024
Administrative Assistant – Information Services/CIO (Contract & Systems Support)
Southwest Gas Corporation
10.2019 - 03.2021
Master of Business Administration -
University of Phoenix