Monica Moya
Corpus Christi,TX
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Receptionist/Customer Service Representative
Dillard's
Corpus Christi, TX
03.2019 - 06.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered constant flow of customer calls with minimal wait times.
- Provided information regarding charge accounts and loyalty programs.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
- Trained new personnel regarding company operations, policies and services.
Licensed Esthetician
Designe Concepts Salon
Corpus Chirsti , TX
10.2018 - 03.2019
- Recommended retail products for at-home use.
- Analyzed skin condition and made appropriate product recommendations.
- Fostered friendly, warm and exceptional customer experience.
- Performed over 10 facials, chemical peels and waxing procedures per week.
- Flexibly worked evenings and weekends to maintain proper spa coverage.
- Welcomed clients arriving for appointments.
- Developed individualized, therapeutic skin care programs.
- Stocked treatment rooms with proper supplies.
- Performed waxing, body wrap application and gentle exfoliation to improve overall skin condition.
- Carried out product inventory checks, charting and consultations.
- Notified supervisor of supply needs to maintain stock of necessary items.
- Suggested appropriate therapy based on current health of client.
- Assisted manager with daily spa operations.
- Handled busy schedules and stayed on top of key deadlines.
- Sterilized equipment for patient treatments.
- Educated patients on treatment options.
- Performed consultations for patients before scheduling treatments.
- Performed special anti-oxidant, acne and microdermabrasion facial services.
- Provided clients with knowledge of all cosmetic services being provided.
- Designed post-treatment at-home care products.
- Advised clients on proper home-care regimens.
Education
Cosmotology - Cosmotology
Aveda Institute - Corpus Christi
Corpus Christi, TX08.2018
Skills
- Business Correspondence
- Data Communications
- Office Meetings
- Data Entry and Database Software
- Appointment Booking
- Visitor and Customer Relations
- Computer Proficiency
- Office Supplies and Inventory
- Positive Attitude and Energetic
- Call Answering and Routing
- Telephone Answering
- Spreadsheet Tracking
- Schedule Preparation
- Call Transfers
- Credit Card Payment Processing
- Microsoft Exchange
- Customer Information Databases
- Billing Adjustments and Refunds
- Microsoft PowerPoint
Certification
- Licensed Esthetican 2019-Current
- Certified Dermplane, by Dermplane Pro 2019-Current
Timeline
Receptionist/Customer Service Representative
Dillard's
03.2019 - 06.2022
Licensed Esthetician
Designe Concepts Salon
10.2018 - 03.2019
Cosmotology - Cosmotology
Aveda Institute - Corpus Christi