Monica Muralles De La Rosa
Pharmacy Technician
Stamford,CT
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Bilingual and punctual.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Pharmacy Technician
CPS
04.2023 - Current
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Training of new employees
- Obtain financial assistance for patients
- Obtain prior authorizations from insurance companies
- Supported insurance claim processing, facilitating smoother patient transactions.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
Pharmacist Technician/ Sales Associate
Griebs Pharmacy
01.2017 - 04.2023
- Greeting all customers who come into the store with a welcoming smile
- Help find customers way around the store and help with anything in specific they might need
- Answering the phones in a friendly and professional manner
- Put away inventory and help keep the store clean by organizing throughout the day
- Have engaging conversations with customers and answer any questions they may have, making sure they have a positive customer experience
- Vaccine certified, administered COVID-19 vaccines, flu shots, and occasional shingle vaccines
- Prepared medications under pharmacist supervision
- Resolved third-party billing, computer system and customer service issues.
- Helped increase overall productivity within the pharmacy team by cross-training in various roles and responsibilities as needed.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
Hostess/server
Peter Chang
01.2019 - 2019
- Answered phones
- Recorded reservations
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Accommodated and managed large parties
- Took customers' order
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Sale Associate
Home Boutique Of Greenwich
06.2019 - 01.2020
- Answer phones
- Use organizational skills to keep the store neat
- Excellent customer service skills
- Be punctual and dress in a professional manor
- Inventory
- Prepared merchandise for sales floor by pricing or tagging.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
Ice Cream server/ Cashier
Gofer's Ice Cream
06.2015 - 01.2017
- Consistently restocked items throughout the day as needed
- Created positive relationships with fellow co-workers
- Maintained safety and sanitation policies when handling food to maintain the proper health standards
- Consistently greeted customers as they walked through the door with a friendly attitude
- Cleaned any mess that was made, wiped down tables throughout the day and swept the floor
- Made presentable cakes and ice cream sandwiches that catch the customer's eye
Education
High School -
Westhill High School
Stamford, CT 09.2013 - 2017.01
Associate Degree -
Norwalk Community College
Norwalk, CT 09.2017 - 2020.05
Bachelor's Degree - Biology
University of Connecticut
09.2020 - Current
Skills
multi tasking strength
Detail-oriented
Customer service expertise
Phone etiquette
Complaint handling
Effective multitasking
Customer service
confidentiality and HIPAA
stocking and replenishing
Communicates effectively and professionally
Team player
ambitious
Staff training
Problem-solving
Adaptability and flexibility
multi tasking strength
Certification
CPhT - Certified Pharmacy Technician
Timeline
CPhT - Certified Pharmacy Technician
08-2023
Pharmacy Technician
CPS
04.2023 - Current
Bachelor's Degree - Biology
University of Connecticut
09.2020 - Current
Sale Associate
Home Boutique Of Greenwich
06.2019 - 01.2020
Hostess/server
Peter Chang
01.2019 - 2019
Associate Degree -
Norwalk Community College
09.2017 - 2020.05
Pharmacist Technician/ Sales Associate
Griebs Pharmacy
01.2017 - 04.2023
Ice Cream server/ Cashier
Gofer's Ice Cream
06.2015 - 01.2017
High School -
Westhill High School
09.2013 - 2017.01
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