Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Monica Murphy

Tonawanda

Summary

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

11
11
years of professional experience
1
1
Certification

Work History

SPS Employment Agency

Chocolate Delivery Systems
01.2021 - 05.2021
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Developed and maintained courteous and effective working relationships.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Grocery Shopper/Deliverer

Instacart
04.2020 - 08.2020
  • Maintained an organized and systematic approach to shopping, resulting in fewer errors and higher accuracy.
  • Ensured proper storage of perishable items during transportation, minimizing spoilage or damage risks.
  • Enhanced customer satisfaction by efficiently fulfilling grocery orders and ensuring product quality.
  • Utilized technology effectively for real-time communication with customers regarding order updates or substitutions when necessary.
  • Assisted customers with special dietary needs or preferences, thoughtfully selecting products tailored to their requirements.
  • Conducted thorough final inspections before checkout, verifying order accuracy and completeness before payment processing.

Housecleaner

MaidPro, Inc.
10.2019 - 12.2019
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Maintained a safe working environment through proper use of cleaning products and equipment.
  • Enhanced client satisfaction by delivering thorough and efficient cleaning services tailored to individual needs.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Received numerous positive reviews from clients for attention to detail and exceptional work ethic.

Dispatcher, Customer Service Reprensentative

AAA Western and Central NY
12.2016 - 08.2018
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of [Number] fleet vehicles.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Developed system for prioritizing emergency calls, ensuring rapid response to critical situations.
  • Answered phone calls and responded to customer emails.

Emergency Dispatcher, Customer Service Rep

ADT Security Systems
05.2010 - 12.2015
  • Improved response times by prioritizing and efficiently managing emergency calls.
  • Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
  • Contributed positively towards team morale by fostering a supportive work environment within the dispatch center.
  • Effectively managed stressful situations, maintaining a calm demeanor while providing crucial support to both callers and first responders.
  • Assisted in updating department policies and procedures to improve overall efficiency and effectiveness of emergency dispatch operations.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.

Education

Administrative Assistant - Secretary

Bryant And Stratton College
Rochester, NY
06-2007

High School Diploma -

Marcus Whitman High School
Rushville, NY
06-1999

Skills

  • Friendly, positive attitude
  • Attention to detail
  • Flexible and adaptable
  • Dependable and responsible
  • Excellent communication
  • Computer skills
  • Active listening
  • Problem resolution
  • Verbal communication

Certification

  • CRPA-P - Best Self
  • Medication Supported Recovery
  • Ethics
  • Ccar Training


Timeline

SPS Employment Agency

Chocolate Delivery Systems
01.2021 - 05.2021

Grocery Shopper/Deliverer

Instacart
04.2020 - 08.2020

Housecleaner

MaidPro, Inc.
10.2019 - 12.2019

Dispatcher, Customer Service Reprensentative

AAA Western and Central NY
12.2016 - 08.2018

Emergency Dispatcher, Customer Service Rep

ADT Security Systems
05.2010 - 12.2015

Administrative Assistant - Secretary

Bryant And Stratton College

High School Diploma -

Marcus Whitman High School

Similar Profiles

CREATE PROFILE
Monica Murphy