Monica Muschatt
Kalamazoo
Summary
Disciplined worker with success in working within busy, fast-paced settings. Skilled in building positive personal and professional relationships. Knowledgeable about processes and main carrying restrictions.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Mailhandler
USPS
Kalamazoo
10.2008 - 12.2025
- Sorted and organized incoming mail for efficient distribution.
- Operated automated sorting machines to streamline mail processing.
- Loaded and unloaded mail containers to maintain workflow efficiency.
- Collaborated with team members to ensure timely mail delivery.
- Assisted in training new employees on standard operating procedures.
- Adhered to safety protocols while handling packages of various sizes.
- Operated mail processing equipment and manually sorted mail.
- Sorted incoming mail for delivery to the appropriate departments or individuals.
- Assisted in loading and unloading trucks with mail, packages, and other materials.
- Organized outgoing mail into designated bins according to postal regulations.
- Sorted and placed materials or items on racks, shelves, or bins for transport to recipient or destination.
- Used portable electronic scanner to track parcels and record tracking progress.
- Operated various machines such as scales, pallet jacks, forklifts.
- Followed safety procedures when handling hazardous materials like chemicals and fuels.
- Adhered strictly to postal regulations regarding package size, weight limits.
- Ensured that all parcels were packed properly before shipping out of facility.
- Labeled containers with proper destination addresses for efficient distribution.
- Secured cargo using straps or bungee cords in order to prevent shifting during transport.
- Reported any discrepancies or damaged packages to supervisor immediately.
- Prepared bulk shipments using shrink-wrapping machine.
- Provided customer service by answering questions about mailing services offered.
- Identified inconsistencies between address labels and delivery locations.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Offered support and advice to newer personnel to improve performance.
Rural Mail Carrier
USPS
Flint
06.2000 - 10.2008
- Delivered mail and packages to rural residences and businesses efficiently.
- Sorted incoming and outgoing mail using automated systems and manual methods.
- Maintained accurate records of deliveries and customer interactions daily.
- Communicated with customers regarding postal services and delivery issues effectively.
- Adhered to safety protocols while navigating challenging rural routes consistently.
- Managed time effectively to ensure timely delivery of all mail items.
- Collaborated with team members to optimize delivery routes for efficiency.
- Operated vehicle in accordance with applicable laws and regulations.
- Provided training to new carriers on route navigation and postal regulations.
- Ensured proper handling of fragile packages requiring special care.
- Provided excellent customer service while interacting with customers on route.
- Delivered mail and packages to rural residences, businesses, and post office boxes.
- Organized mail for delivery in a timely manner according to established routes and schedules.
- Adhered to all USPS policies and procedures related to delivering mail.
- Performed other duties such as sorting mail, stocking shelves, maintaining inventory of supplies.
- Verified accuracy of addresses before delivering mail or parcels.
- Loaded and unloaded trucks efficiently using appropriate equipment.
- Notified supervisor immediately if any irregularities were found during the route delivery process.
- Inspected postal vehicles for defects prior to operation.
- Collected payments for COD items, postage due, and other fees as required.
- Communicated effectively with supervisors regarding route progress or changes.
- Obtained signatures for registered, certified, and insured mail.
- Identified hazardous materials that may pose risk to public safety.
- Collected money for cash-on-delivery and postage-due mail to turn in receipts to postal office.
- Reported any safety or security incidents encountered during the course of duty.
- Followed established protocols for secure package delivery at customer locations.
- Regularly monitored fuel levels in postal vehicle ensuring it never runs out of gas.
- Inspected mailboxes along route ensuring they are properly maintained and secured.
- Collected outgoing mail from homes and businesses to deliver to post office for processing.
- Routed all classes of mail in sequence of delivery along established route.
- Scanned labels on letters or parcels to confirm receipt.
- Assisted customers by lifting heavy packages and placing parcels by front door or garage.
- Obtained receipts for registered and certain insured mail.
- Observed road rules, weather, and road conditions and other factors to maintain safe driving record.
- Separated mail to be transported to relay boxes along route for subsequent delivery.
- Provided change-of-address cards and other postal forms upon customer request.
- Used road maps or GPS to verify routes and designated addresses.
Education
Some College (No Degree) - Nursing
Kvcc
Kalamazoo, MichiganSome College (No Degree) - Chemical Engineering
Charles Stewart Mott Community College
Flint, MISkills
- Mail sorting
- Automated systems operation
- Package loading
- Hazardous materials handling
Certification
- Safety certificate for working safe
Timeline
Mailhandler
USPS
10.2008 - 12.2025
Rural Mail Carrier
USPS
06.2000 - 10.2008
Some College (No Degree) - Nursing
Kvcc
Some College (No Degree) - Chemical Engineering
Charles Stewart Mott Community College