Monica Myers
Cedar Rapids,IA
Summary
Dedicated Partner Success Manager with over 6 years experience in account management and customer success within the SaaS industry. Proven ability to cultivate and manage relationships with diverse customer accounts, ensuring seamless onboarding and exceptional service. Strong problem-solving skills and a strategic mindset focused on delivering tailored solutions that drive client satisfaction and business objectives.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Partner Success Manager
LiifeSpeak Inc.
04.2024 - Current
- Led renewal conversations with strategic accounts, achieving a 95% logo retention rate, even during challenging market conditions
- Manage over 1.6 million ARR
- Lead the onboarding process for new partners, ensuring a smooth transition and comprehensive understanding of our services
- Manager day-to-day relationships with a portfolio of 35 clients, addressing their unique needs and enhancing long-term engagement
- Collaborate with cross -functional teams, including sales, product, operations, marketing, and engineering, to resolve issues and deliver high quality service.
- Conduct Quarterly and Annual Business Reviews to demonstrate the value of our solutions and align them with partners' business goals
- Monitor partner health metrics and proactively engage to ensure ongoing satisfaction and success
Associate Client Success Manager
Wellbeats Wellness, a Product of LifeSpeak
04.2022 - 04.2024
- Analyzed client feedback to inform product enhancements, resulting in improved customer satisfaction
- Participated in strategic planning meetings to align department objectives with broader company goals related to client success management efforts.
- Managed existing client renewals, keeping accounts, information and documents in conformance with compliance standards.
- Conducted regular reviews of account performance, identifying opportunities for upselling and expansion of services.
- Streamlined communication between clients and internal teams for smoother project execution.
Wellness Director
Lifetime Wellness
01.2020 - 04.2022
- Remained current on industry trends and research to ensure cutting-edge services were available to clients.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts
- Established a supportive atmosphere within the wellness center by prioritizing open communication, empathy, and respect among staff and clients.
- Optimized facility usage by scheduling events strategically based on demand patterns maximizing accessibility for clients.
Life Enrichment Coordinator
Lifetime Wellness
07.2018 - 01.2020
- Established strong relationships with community partners to bring additional resources and opportunities to enrich the lives of residents.
- Evaluated program effectiveness regularly, utilizing feedback from residents, families, and staff to make continuous improvements in programming offerings.
- Championed diversity within programming offerings by creating inclusive events that celebrate a variety of cultures and traditions.
- Managed budgets effectively, optimizing resources to provide high-quality experiences for all residents within financial constraints.
Education
Bachelor of Science - Kinesiology And Health Promotion
University of Wyoming
Laramie, WY2018
Skills
- Customer Relationship Management
- Strategic Problem Solving
- Effective Communication
- Project Management
- Cross-Functional Collaboration
Certification
- Project Management, Google - 2022
Timeline
Partner Success Manager
LiifeSpeak Inc.
04.2024 - Current
Associate Client Success Manager
Wellbeats Wellness, a Product of LifeSpeak
04.2022 - 04.2024
Wellness Director
Lifetime Wellness
01.2020 - 04.2022
Life Enrichment Coordinator
Lifetime Wellness
07.2018 - 01.2020
Bachelor of Science - Kinesiology And Health Promotion
University of Wyoming
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