Monica Narvais
Missouri City,TX
Summary
Highly organized and dependable professional with a proven track record of successfully managing multiple priorities while maintaining a positive attitude. Demonstrated willingness to take on additional responsibilities to contribute to the achievement of team goals.
Overview
2026
2026
years of professional experience
Work History
ABC Severe Instructional Aide
Fortbend ISD
07.2022 - Current
- Execute behavioral strategies as identified by the teacher based upon ARD documents
- Verified classroom operations and curriculum complied with IEP standards.
- Assisted teachers and worked individually with students with special needs.
- Monitored classroom to observe students' progress in developing skills as well as manage distracting or inappropriate behavior.
- Documented behaviors, implemented interventions and treatment results.
Resource Paraprofessional
Southern Boone ISD
- Execute behavioral strategies as identified by the teacher based upon ARD documents
- In class support
- Provided support to help students with special needs learn and grow.
- Assisted teachers with classroom management and document coordination to maintain a positive learning environment.
- Provided support during classes, group lessons and classroom activities.
Special Education Instructional Aide
Fortbend ISD
01.2020 - 05.2022
- Interact with students in a variety of settings to insure student safety and engagement
- Assist with classroom management
- Execute behavioral strategies as identified by the teacher based upon ARD documents
- Face to face and visual learning small group learning
- Work with students on a one on one reinforcing skills
- Documented behaviors, implemented interventions and treatment results.
- Collaborated with teachers to help with classroom and workload management.
Customer Service
Marshalls
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offering advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Medical Office
GulfCoast Chiropractic
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Education
Associates - Early Childhood
Kaplan University
Bachelors - Human Services
Purdue University
Skills
- Teamwork and collaboration
- Professionalism and strong work ethic
- Oral and written communication skills
- Microsoft Office
- Microsoft Teams
- Courteous with Strong Service Mindset
- Issue and Complaint Resolution
- Teacher collaboration
- Relationship building
- Small group and individual assistance
- Attention to detail
- Customer service excellence
Awards
Dean's List
Timeline
ABC Severe Instructional Aide
Fortbend ISD
07.2022 - Current
Special Education Instructional Aide
Fortbend ISD
01.2020 - 05.2022
Resource Paraprofessional
Southern Boone ISD
Customer Service
Marshalls
Medical Office
GulfCoast Chiropractic
Associates - Early Childhood
Kaplan University
Bachelors - Human Services
Purdue University
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