Monica Nishida
Granada Hills,CA
Summary
Thorough Quality Assurance Specialist with 15-year background in Software Quality Assurance Testing. Excellent resource management and allocation skills. Outstanding communication, organizational and time management talents.
Overview
54
54
years of professional experience
Work History
Quality Assurance Technician
Xytech Systems, LLC
02.1995 - 10.2025
- I occupied different positions at Xytech, including Administrative Assistant, Accounting Clerk (AP & AR), Senior Support Representative. I started as a tester of new software applications within our Office Suite, as additional work to my Support duties. Later, after a QA Department was established, I moved to only QA work about 15 years ago. My responsibilities in Quality Assurance:
- Achieved quality assurance operational objectives by preparing and implementing production, productivity and customer-service standards.
- Documented testing procedures for developers and future testing use.
- Operated under Agile and Scrum frameworks to complete releases and well-organized sprints.
- Developed and maintained defect databases for known issues.
- Authored and maintained well-organized, efficient and successful manual test cases for entire team.
- Advised developers on problems with databases, performance and other issues.
- Monitored resolution of bugs, tested fixes, and helped developers tackle ongoing problems by providing QA perspective.
- Completed pre-implementation testing for new system modifications to assess potential impacts.
Customer Service Rep 1
Credit Card Sentinal
04.1993 - 01.1995
- The Company relocated to Illinois in January of 1995.
Cashier
Remedy Temp
01.1993 - 03.1993
Certified Nursing Assistant
Casitas Care Center
09.1990 - 11.1992
Child Care
Self-Employed
01.1988 - 01.1990
- I provided child care in my home.
Claims Representative
Social Security Administration
Hollywood, California
01.1972 - 09.1974
- Interviewed and processed applications for Social Security Benefits for Spanish-speaking applicants.
Education
Music
12.1971
- I minored in German. Due to some health issues arriving in family members, I did not go continuously, but took time off to help care for my family. I left after completing my Junior Year, due to family issues, and relocated to California. I took some additional courses at CSUN.
- GPA: 3.2
Skills
- Detail Oriented : With my experience working in Software QA, I have learned to observe and report on all defects, including misspellings, grammar errors, incorrect word usage
- Proficient touch typist
Leadership & Activities
- Crossway Church of the San Fernando Valley, Homeless Ministry, Team Member and later Team Leader, San Fernando Valley, 2005-01, 2020-03, The Begin date is an estimate. My church became a partner helping the San Fernando Valley Rescue Center by providing shelter and meals. I joined one of the teams. Eventually adequate shelter was acquired and the teams took turns getting the meals ready, and delivering and serving them to the Mission guests in the Mission facilities. I became a leader for my team when the original leader retired.
- Crossway Church of the San Fernando Valley, Short Term Missionary, Japan, 2007-07, 2019-03, From 2007 until the Pandemic began early in 2020, I took a mission trip each year to Japan with a team requested by an indigenous church to assist in special projects, Vacation Bible School, and Holiday parties at Christmas. I have learned some conversational Japanese.
- Crossway Church of the San Fernando Valley, Sunday School & VBS Teacher, 9610 Haddon Ave., Pacoima, CA, 1996-01, 2006-01, Dates approximate. When my children were involved with Sunday School I assisted the Children's Church Staff by becoming a Sunday School Teacher and a member of the VBS staff.
Timeline
Quality Assurance Technician - Xytech Systems, LLC
02.1995 - 10.2025
Customer Service Rep 1 - Credit Card Sentinal
04.1993 - 01.1995
Cashier - Remedy Temp
01.1993 - 03.1993
Certified Nursing Assistant - Casitas Care Center
09.1990 - 11.1992
Child Care - Self-Employed
01.1988 - 01.1990
Claims Representative - Social Security Administration
01.1972 - 09.1974
Butler University - , Music