Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Monica Ochoa

Carson,CA

Summary

Healthcare administrative professional with over 11 years of experience at UCLA Health specializing in patient access, registration, insurance verification, scheduling, and administrative support. Recognized for accuracy, exceptional customer service, HIPAA compliance, and the ability to thrive in fast-paced clinical environments while collaborating with multidisciplinary healthcare teams.

Overview

2
2
Languages
11
11
years of professional experience

Work History

Principal Admitting Worker

UCLA Health
Santa Monica, CA
05.2015 - Current
  • Register patients accurately in a high-volume academic medical center while delivering exceptional customer service.
  • Verify insurance eligibility, authorizations, and benefits to support timely patient care and reduce registration delays.
  • Maintain accurate electronic medical records in EPIC while ensuring compliance with HIPAA and UCLA Health policies.
  • Coordinate with physicians, nurses, financial counselors, and ancillary departments to facilitate efficient patient flow.
  • Train and mentor newly hired staff on registration procedures, scheduling workflows, and department policies.
  • Resolve patient concerns professionally while maintaining a compassionate and patient-centered approach.
  • Coordinated daily tasks to ensure seamless workflow across departments and improve service delivery.
  • Enhanced patient satisfaction by providing compassionate care and addressing concerns promptly.

Education

Master of Science - Social Work

California State University
Los Angeles
05-2028

Bachelor of Arts - Sociology

California State University
Chico
04-2026

Skills

  • Patient Registration & Arrival
  • Insurance & Authorization Verification
  • HIPAA Compliance
  • Electronic Medical Records (EPIC)
  • Multitasking & Flexibility
  • Clinical Communication
  • Customer Service

Languages

English
Spanish (Fluent)

Timeline

Principal Admitting Worker

UCLA Health
05.2015 - Current

Master of Science - Social Work

California State University

Bachelor of Arts - Sociology

California State University

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Monica Ochoa