Monica Orozco Duran

Customer service and sales representative with over 6 years of experience in the insurance sector, adept at enhancing client satisfaction and retention through empathetic communication and tailored solutions. Bilingual in English and Spanish, leveraging skills in early childhood education and caregiving to provide compassionate service. Proven track record in achieving sales targets and improving response efficiency, committed to fostering strong client relationships and delivering exceptional service.

• Handled customer inquiries and payments, enhancing client satisfaction and retention.
• Provided accurate quotes, boosting sales and customer trust.
• Facilitated seamless phone communication, improving response efficiency.
• Achieved sales targets through effective customer engagement and service.
• Fostered client relationships through effective communication, ensuring accurate policy information and timely payment processing.
• Meticulously handled customer accounts, maintaining precise records and resolving inquiries with attention to detail and efficiency.
• Developed streamlined processes for quote generation, enhancing customer experience and reducing response times significantly.
• Provided empathetic support to clients, addressing concerns and offering tailored insurance solutions to meet individual needs.
• Resolved client inquiries, boosting satisfaction and retention.
• Generated leads and closed sales, driving revenue growth.
• Addressed client issues swiftly, enhancing service quality.
• Exceeded monthly sales targets with personalized service.
• Streamlined claim processing, reducing turnaround time.
• Fostered strong team relationships, enhancing cross-departmental communication.
• Mentored new hires, accelerating their integration and productivity within the agency.